About Company
MarketSquare Supermarket is a leading retail chain committed to providing an unparalleled shopping experience for our customers across Nigeria. We pride ourselves on offering a vast selection of high-quality products, competitive prices, and exceptional customer service in a modern, friendly environment. Our mission is to enrich lives by making everyday shopping convenient, affordable, and enjoyable. We believe in fostering a vibrant community within our stores and empowering our employees to grow professionally. Joining MarketSquare means becoming part of a dynamic team dedicated to retail excellence and making a real impact in the lives of our customers and the communities we serve. We are expanding rapidly and seek passionate individuals to help us continue our journey of success and innovation in the Nigerian retail landscape.
Job Description
Are you a proactive leader with a keen eye for detail and a passion for retail excellence? MarketSquare Supermarket is seeking an experienced and highly motivated Store Supervisor to join our growing team in Ikot Nyong, Calabar. This crucial role involves overseeing daily store operations, with a strong emphasis on effective stock taking and comprehensive retail management. You will be instrumental in ensuring smooth store functionality, maintaining optimal inventory levels, driving sales targets, and delivering an outstanding customer experience.
As a Store Supervisor, you will be at the forefront of our operations, managing product displays, supervising staff, and implementing strategies to enhance store performance. A significant part of your responsibility will involve rigorous stock management, including receiving, organising, tracking, and conducting regular stock takes to minimise discrepancies and ensure product availability. You will be expected to identify trends, resolve operational challenges swiftly, and foster a positive, productive work environment for your team. This role offers an exciting opportunity to apply your retail management expertise, leadership skills, and strategic thinking to directly contribute to the success of one of Nigeria’s fastest-growing supermarket chains. If you thrive in a fast-paced environment, possess strong leadership capabilities, and are committed to operational excellence, we encourage you to apply and help us shape the future of retail in Calabar.
Key Responsibilities
- Oversee daily store operations, ensuring efficiency, cleanliness, and adherence to company standards.
- Lead, train, and motivate a team of retail associates, fostering a positive and productive work environment.
- Manage inventory effectively, including receiving goods, stock rotation, merchandising, and conducting regular comprehensive stock takes to ensure accuracy and minimise loss.
- Monitor sales performance, identify areas for improvement, and implement strategies to achieve sales targets.
- Ensure exceptional customer service by addressing inquiries, resolving complaints, and maintaining a customer-centric atmosphere.
- Implement and enforce health, safety, and security procedures within the store.
- Handle cash management, banking, and ensure accurate daily reconciliation.
- Prepare daily and weekly operational reports for management.
- Assist in staff scheduling, performance reviews, and disciplinary actions when necessary.
- Ensure attractive product displays and correct pricing.
- Maintain store visual merchandising standards to enhance shopping experience.
Required Skills
- Proven experience in retail operations and supervision.
- Strong understanding of stock taking procedures and inventory management systems.
- Excellent leadership and team management skills.
- Exceptional customer service and communication abilities.
- Proficiency in using Point-of-Sale (POS) systems and basic computer applications.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving and decision-making capabilities.
- Strong attention to detail and organisational skills.
Preferred Qualifications
- OND/HND/BSc in Business Administration, Retail Management, or a related field.
- Experience with enterprise resource planning (ERP) software for inventory management.
- Familiarity with local market trends in Calabar.
- Ability to speak multiple local languages (e.g., Efik, Ibibio) is an advantage.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance package.
- Pension scheme.
- Staff discount on purchases.
- Opportunities for professional development and career advancement within a growing company.
- Supportive and collaborative work environment.
- Paid time off and holidays.
How to Apply
Interested candidates who meet the above criteria are invited to apply by clicking on the application link below. Please ensure your CV is up-to-date and highlights your experience in retail management and stock taking.