About Company
Hi-Lo Food Stores, a proud member of the GraceKennedy Group, has been a staple in Jamaican communities for decades, providing quality groceries and an excellent shopping experience. With a commitment to freshness, variety, and community involvement, we strive to be the preferred supermarket choice for families across the island. We believe in fostering a supportive work environment where our employees can grow, thrive, and contribute to our shared success. Join the Hi-Lo family and be a part of a legacy of service and quality, contributing to the daily lives of thousands of customers.
Job Description
We are seeking a highly motivated and experienced Store Supervisor to join our dedicated team at Hi-Lo Food Stores in Meadowbrook, Kingston. This pivotal role requires a dynamic leader who is passionate about retail excellence, customer satisfaction, and efficient stock management. As a Store Supervisor, you will be instrumental in the daily operations of our store, ensuring a seamless and exceptional shopping experience for our valued customers.
Your primary responsibility will be to oversee the day-to-day retail activities, which includes leading, motivating, and training a team of retail associates. You will be directly involved in optimizing stock levels, implementing effective merchandising strategies, and maintaining rigorous inventory control to minimize loss and maximize sales. This role demands a proactive individual capable of handling various operational tasks, from opening and closing procedures and cash management to resolving customer inquiries and ensuring compliance with all company policies and health and safety regulations. You will also be tasked with conducting regular stock counts, reconciling discrepancies, and ensuring that all products are displayed attractively and are readily available to customers.
This is a fantastic opportunity for an individual with a proven track record in retail supervision who is ready to take on significant responsibility and contribute directly to the store’s success. We are looking for someone who can foster a positive and productive team environment, inspire staff to achieve sales targets, and consistently uphold our high standards of service and store presentation. If you thrive in a fast-paced environment, possess excellent organizational and communication skills, and have a keen eye for detail in retail operations and stock management, we encourage you to apply. Join us and help shape the future of community grocery shopping in Jamaica.
Key Responsibilities
- Supervise and coordinate daily store operations, ensuring efficiency and adherence to company standards.
- Lead, train, and motivate retail associates to achieve sales targets and provide exceptional customer service.
- Oversee all aspects of stock management, including ordering, receiving, stocking, rotation, and inventory control to minimize waste and maximize product availability.
- Implement effective merchandising strategies to enhance product visibility and customer appeal.
- Conduct regular stock counts and reconcile discrepancies, reporting findings to management.
- Manage cash handling procedures, including till reconciliation and banking, ensuring accuracy and security.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Ensure compliance with all company policies, procedures, and health and safety regulations.
- Assist with scheduling, performance reviews, and general staff management.
- Maintain a clean, organized, and welcoming store environment at all times.
- Participate in store opening and closing procedures.
Required Skills
- Proven experience in a retail supervisory role (3+ years).
- Strong leadership and team management abilities.
- Excellent customer service and communication skills.
- Proficiency in inventory management and stock control systems.
- Solid understanding of retail operations and merchandising principles.
- Ability to work effectively in a fast-paced environment and handle multiple tasks.
- Strong problem-solving and decision-making capabilities.
- Basic computer literacy (MS Office Suite).
Preferred Qualifications
- Diploma or Associate's Degree in Business Administration, Retail Management, or a related field.
- Experience with point-of-sale (POS) systems specific to grocery retail.
- Knowledge of Jamaican consumer goods market and local supplier relationships.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary package.
- Health and wellness benefits.
- Employee discount on store products.
- Opportunities for career growth and professional development within the GraceKennedy Group.
- Supportive and inclusive work environment.
- Paid time off and holidays.
How to Apply
If you are a results-driven individual with a passion for retail and leadership, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.