About Company
Courts Guyana Inc., a proud member of the Unicomer Group, stands as a leading retailer of furniture, appliances, electronics, and optical services across Guyana. With a rich history of serving communities, Courts Guyana is committed to enhancing lives by providing quality products and exceptional customer service. We are more than just a retail store; we are a cornerstone in the communities we serve, fostering a vibrant shopping experience and offering convenient payment solutions. Our vision is to be the retail employer of choice, nurturing talent and empowering our team to deliver excellence every day. Join our dynamic team and contribute to a legacy of success and customer satisfaction.
Job Description
Are you a visionary leader with a passion for retail excellence and a proven track record of driving sales and inspiring teams? Courts Guyana Inc. is seeking an experienced and dynamic Store Manager to lead our flagship retail branch in Downtown, Georgetown. This pivotal role is perfect for a results-oriented individual who thrives in a fast-paced environment and is committed to delivering unparalleled customer experiences. As the Store Manager, you will be the heart of our branch’s operations, responsible for overseeing all aspects of store performance, from sales growth and financial management to inventory control, visual merchandising, and talent development.
You will be entrusted with cultivating a high-performance sales culture, ensuring that every team member is motivated, trained, and equipped to achieve ambitious targets while upholding Courts’ renowned standards of customer service. This includes setting clear objectives, monitoring key performance indicators (KPIs), and implementing strategic initiatives to boost profitability and market share. Beyond sales, you’ll be the custodian of our brand image, ensuring the store’s presentation is immaculate, inventory is optimized, and all operational procedures comply with company policies and local regulations. You will also play a critical role in fostering a positive and inclusive work environment, where employees feel valued, empowered, and encouraged to grow their careers within the Unicomer Group. If you’re ready to take on a challenging yet rewarding leadership role with a reputable company and make a significant impact on our success, we invite you to apply.
Key Responsibilities
- Lead, motivate, and develop a high-performing retail team to achieve and exceed sales targets and operational KPIs.
- Manage daily store operations, including opening and closing procedures, cash handling, inventory management, and security protocols.
- Implement effective sales strategies and promotions to maximize revenue and profitability.
- Ensure exceptional customer service standards are consistently met, promptly addressing and resolving customer inquiries and complaints.
- Oversee visual merchandising to maintain an attractive, well-stocked, and organized store layout that enhances the shopping experience.
- Monitor and control store expenses, ensuring efficient resource utilization and adherence to budget guidelines.
- Conduct regular performance reviews, provide constructive feedback, and facilitate ongoing training and development for all team members.
- Ensure compliance with all company policies, procedures, and local health, safety, and employment regulations.
- Analyze sales data and market trends to identify opportunities for growth and adapt business strategies accordingly.
- Prepare comprehensive reports on store performance, inventory levels, and customer feedback for senior management.
Required Skills
- Minimum of 4 years of progressive experience in retail management, with at least 2 years in a Store Manager role.
- Demonstrated ability to drive sales, manage P&L, and achieve financial targets.
- Exceptional leadership and team-building skills, with a proven ability to motivate and develop staff.
- Strong communication, interpersonal, and negotiation skills.
- Proficiency in retail management software, POS systems, and Microsoft Office Suite.
- Excellent organizational and problem-solving abilities.
- Customer-centric mindset with a commitment to delivering outstanding service.
- Ability to work flexible hours, including weekends and holidays, as required by retail operations.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience managing a retail branch for consumer electronics, furniture, or home appliances.
- Knowledge of local market trends and consumer behavior in Guyana.
- Certification in retail management or customer service excellence.
Perks & Benefits
- Competitive salary package with performance-based incentives.
- Comprehensive health and wellness benefits.
- Generous employee discounts on Courts products.
- Opportunities for professional growth and career advancement within the Unicomer Group.
- A dynamic and supportive work environment.
- Paid vacation and holidays.
How to Apply
Ready to lead a thriving retail team in the heart of Georgetown? We invite passionate and experienced leaders to apply! Please click on the application link below to submit your resume and cover letter. Tell us why you are the perfect fit to drive success at Courts Guyana Inc. Only shortlisted candidates will be contacted.