About Company
Market Square is one of Nigeria’s leading supermarket chains, renowned for providing a vast array of quality products ranging from fresh produce and groceries to electronics and household items. With a steadfast commitment to exceptional customer service and fostering community growth, Market Square has established a strong presence across Nigeria, offering a convenient, modern, and enjoyable shopping experience. We pride ourselves on creating a dynamic and inclusive work environment where employees can thrive, develop, and contribute significantly to our mission of delivering value and quality to our customers every single day. Join our rapidly growing team and become a vital part of a company that is consistently redefining retail standards and consumer satisfaction in Nigeria.
Job Description
Are you an experienced, dynamic, and results-driven retail professional with a profound passion for leading teams and delivering exceptional customer experiences? Market Square Supermarket is seeking a dedicated and visionary Store Manager to oversee the comprehensive operations of our vibrant store located in Port Harcourt, Rivers State. This pivotal role is perfect for a strategic leader who can expertly balance the multifaceted demands of fast-paced retail management with crucial administrative oversight. As our Store Manager, you will be the heart of our store’s success, directly responsible for driving outstanding sales performance, meticulously managing inventory, ensuring superior customer service that fosters loyalty, and maintaining impeccable store standards that reflect our brand’s excellence. You will lead, mentor, and motivate a diverse team of retail professionals, fostering a positive, collaborative, and productive work environment where every team member feels valued, empowered, and encouraged to excel. Beyond the bustling sales floor, you will also manage critical administrative functions, including precise scheduling, comprehensive reporting, strict compliance with company policies and industry regulations, and judicious budgeting, all ensuring the smooth, efficient, and profitable running of all store activities. This challenging role requires a strategic thinker with strong organizational capabilities, excellent interpersonal and communication abilities, and a proven track record in achieving operational excellence and driving growth within a demanding retail environment. If you are ready to take on a highly rewarding role where your leadership makes a tangible impact on both our team and our customers, we invite you to apply. You will be instrumental in upholding Market Square’s renowned reputation for quality, service, and deep community engagement, further solidifying our position as a market leader.
Key Responsibilities
- Oversee all daily retail operations, ensuring seamless workflow, optimal efficiency, and exceptional customer service delivery.
- Drive sales performance, achieve profitability targets, and manage budgets through effective merchandising strategies, impactful promotions, and consistent staff motivation.
- Manage inventory levels comprehensively, including efficient ordering, receiving, accurate stocking, and conducting regular, thorough stock audits to minimize loss and ensure product availability.
- Recruit, onboard, train, develop, and supervise all store staff, fostering a positive, engaging, and highly productive team environment.
- Develop and manage staff schedules effectively to ensure adequate coverage during peak hours and optimal operational efficiency.
- Implement and rigorously enforce all company policies, operational procedures, and stringent health & safety regulations.
- Promptly and professionally handle all customer inquiries, feedback, complaints, and issues to ensure maximum customer satisfaction.
- Perform critical administrative duties such as daily financial reconciliation, preparing detailed sales and operational reports, and managing payroll inputs accurately.
- Maintain the highest standards of store presentation, cleanliness, organization, and security at all times.
- Analyze sales data, market trends, and competitive activities to make informed business decisions and identify new growth opportunities.
- Conduct regular performance reviews for staff, provide ongoing coaching, constructive feedback, and identify development areas.
- Ensure strict compliance with all local, state, and federal regulations pertinent to retail operations in Nigeria.
Required Skills
- Minimum of 4 years of proven experience in retail management, with at least 2 years in a supervisory or managerial role, preferably in a supermarket or large-scale retail environment.
- Demonstrable strong leadership and effective team management skills with the ability to inspire, motivate, and develop a diverse workforce.
- Exceptional customer service orientation and outstanding communication abilities, both verbal and written.
- Proficiency in comprehensive inventory management and control systems.
- Solid understanding of retail sales principles, strategies, and effective merchandising techniques.
- Ability to analyze complex sales data, generate actionable insights, and implement data-driven improvements.
- Strong organizational, problem-solving, and decision-making skills in a fast-paced setting.
- Competency in using Point-of-Sale (POS) systems and advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Sound financial acumen, with experience in budgeting, cash handling, and basic accounting principles.
- High level of integrity, professionalism, and a strong work ethic.
Preferred Qualifications
- Bachelor's degree or Higher National Diploma (HND) in Business Administration, Retail Management, Marketing, or a related field.
- Experience with specific enterprise retail management software (e.g., SAP Retail, Oracle Retail).
- In-depth knowledge of local market trends, consumer behavior, and competitive landscape in Port Harcourt and wider Rivers State.
- Fluency in local Nigerian languages (e.g., Igbo, Ikwerre) in addition to English.
Perks & Benefits
- Competitive salary package with attractive performance-based bonuses.
- Comprehensive health insurance coverage and wellness programs.
- Significant opportunities for professional development, continuous training, and career advancement within a rapidly growing national company.
- Generous employee discounts on a wide range of store products.
- Paid time off, including annual leave and public holidays.
- A dynamic, collaborative, and supportive work environment that values innovation and teamwork.
- Contribution to a reputable and expanding retail brand in Nigeria.
How to Apply
Interested and qualified candidates who meet the specified criteria are strongly encouraged to apply by clicking on the link below. Please ensure your resume is thoroughly updated and clearly highlights your relevant experience, qualifications, and achievements specific to this Store Manager role. Only shortlisted candidates who align with our requirements will be contacted for an interview. We appreciate your interest in building a rewarding career with the Market Square team!