About Company
Co-op is more than just a supermarket; it’s a diverse family of businesses built on co-operative values. For over 175 years, we’ve been committed to making a difference to our members, customers, and communities. With operations spanning food, funerals, insurance, and legal services, we touch millions of lives every day. Our Co-op Food stores are at the heart of communities, providing quality produce, essential services, and a friendly face. We believe in ethical sourcing, sustainable practices, and giving back – whether through our local community fund, our Fairtrade commitments, or our tireless work to reduce food waste. Joining Co-op means becoming part of an organisation that prioritises people and planet as much as profit, fostering an inclusive environment where everyone can thrive and contribute to a better world. We are passionate about developing our colleagues and empowering our store teams to deliver exceptional service and make a real impact locally.
Job Description
As a Store Manager with Branch Oversight at Co-op in Cove Bay, you will be the dynamic leader responsible for the comprehensive operational and commercial success of our local branch. This pivotal role goes beyond day-to-day management; it encompasses strategic oversight, fostering a thriving team culture, and ensuring our store remains a cornerstone of the community. You will be instrumental in driving sales performance, managing inventory effectively, and maintaining impeccable store standards that reflect the Co-op brand’s commitment to quality and service. Your leadership will inspire and motivate a dedicated team, empowering them through coaching, development, and clear performance expectations. You’ll be accountable for all aspects of store operations, including financial performance, colleague scheduling, health and safety compliance, and stock control. Furthermore, you will champion our customer-centric approach, ensuring every shopper receives a friendly, efficient, and memorable experience. This role requires a proactive individual who thrives on challenges, possesses excellent problem-solving skills, and is adept at adapting to fast-paced retail environments. You will also be the face of Co-op within the Cove Bay community, engaging with local initiatives and embodying our values in every interaction. If you are passionate about retail, people leadership, and making a tangible difference, this is an exceptional opportunity to advance your career within a purpose-driven organisation, contributing significantly to both our commercial goals and our community impact.
Key Responsibilities
- Lead, motivate, and develop a high-performing store team, fostering a positive and inclusive working environment.
- Oversee all daily store operations, ensuring compliance with Co-op policies, procedures, and legal requirements.
- Drive sales and profitability through effective merchandising, stock management, and customer service initiatives.
- Manage store budgets, control costs, and accurately report on financial performance.
- Ensure exceptional customer service standards are consistently met and exceeded, handling customer feedback professionally.
- Implement and maintain robust health, safety, and security protocols for colleagues and customers.
- Manage inventory levels, order placement, and waste reduction strategies to optimise stock availability and freshness.
- Conduct regular performance reviews and provide ongoing coaching and development to team members.
- Act as a brand ambassador for Co-op within the local community, engaging with customers and local partners.
- Handle administrative tasks, including scheduling, payroll inputs, and accurate record-keeping.
Required Skills
- Proven experience in retail management, demonstrating strong leadership capabilities.
- Excellent communication and interpersonal skills, capable of motivating and developing a team.
- Solid understanding of retail operations, including merchandising, inventory control, and financial management.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and decision-making abilities.
- Customer-focused approach with a commitment to delivering outstanding service.
- Proficiency in basic computer applications (e.g., MS Office, POS systems).
Preferred Qualifications
- NVQ Level 3 or equivalent in Retail Management or a related field.
- Experience managing a diverse team in a community-focused retail setting.
- Knowledge of local market trends and customer demographics in the Cove Bay area.
- First Aid and Health & Safety certifications.
Perks & Benefits
- Competitive salary and performance-related bonus scheme.
- Generous holiday allowance.
- Colleague discount across Co-op businesses.
- Pension scheme with employer contributions.
- Access to a range of well-being initiatives and employee assistance programs.
- Opportunities for professional development and career progression within a large, diverse organisation.
- Community volunteering opportunities.
How to Apply
If you are a driven and experienced retail leader looking to make a significant impact within a purpose-driven organisation, we encourage you to apply! Please click on the application link below to submit your CV and cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.