About Company
For over five decades, Starbucks has been dedicated to sourcing and roasting high-quality arabica coffee. We are more than just a coffee company; we are an experience – a ‘third place’ between home and work where our partners (employees) and customers can connect. Our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. We are committed to fostering a culture of belonging, where everyone is welcome and can thrive. Join a company that values community, quality, and passionate people.
Job Description
Are you passionate about creating exceptional customer experiences and ready to take on a leadership role? Starbucks is seeking a motivated and dynamic Shift Supervisor to join our dedicated team in Honolulu, HI. As a Shift Supervisor, you’ll play a crucial role in overseeing store operations during scheduled shifts, ensuring the smooth flow of service, and upholding the high standards of Starbucks. This position is perfect for an individual with a strong foundation in customer service, a natural ability to lead by example, and a desire to contribute to a vibrant team environment. You will be responsible for coaching baristas, managing inventory, maintaining store cleanliness, and delivering legendary customer service that defines the Starbucks experience. This is an exciting opportunity to grow your leadership skills within a world-renowned company that offers incredible career development paths and a supportive, inclusive workplace culture. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to empower others while delighting customers, we encourage you to apply. Come be a part of a team that serves more than just coffee – we serve community and connection.
Key Responsibilities
- Execute store operations during scheduled shifts, including opening and closing procedures, cash handling, and product ordering.
- Act as a leader and coach, providing guidance and support to baristas to ensure operational excellence and consistent service.
- Deliver legendary customer service by anticipating customer needs, actively engaging with them, and resolving any issues promptly and courteously.
- Train new partners and provide ongoing coaching and feedback to existing team members to foster a positive and productive work environment.
- Maintain a clean, organized, and inviting store environment, adhering to all health, safety, and sanitation standards.
- Manage inventory and ensure proper stock levels for coffee, food, and merchandise, minimizing waste and optimizing freshness.
- Operate cash register, handle transactions accurately, and manage store funds with integrity.
- Prepare and serve a wide range of Starbucks beverages and food items according to established recipes and standards.
- Contribute to a positive team environment by showing up on time, being reliable, and actively participating in team communication.
Required Skills
- 1+ year of experience in a retail or customer service environment.
- Proven ability to lead and motivate a team in a fast-paced setting.
- Exceptional customer service and interpersonal communication skills.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
- Strong problem-solving and decision-making abilities.
- Basic computer skills and experience with point-of-sale (POS) systems.
- Ability to stand for extended periods and lift up to 40 pounds.
Preferred Qualifications
- High school diploma or GED.
- Experience in the food and beverage industry.
- Proven track record of consistently meeting or exceeding performance expectations.
- A passion for coffee and a desire to learn more about the industry.
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Comprehensive health benefits (medical, dental, vision) for eligible partners.
- Paid time off and sick leave.
- 401(k) retirement plan with company match.
- Stock equity program (Bean Stock).
- Tuition reimbursement program for eligible partners.
- Free coffee and tea in-store, and weekly pound of coffee or box of tea.
- Partner discounts on food, beverages, and merchandise.
- Opportunities for career growth and development within Starbucks.
- A diverse and inclusive work environment.
How to Apply
Ready to brew up a new career? We encourage all qualified candidates to click on the application link below to apply directly through the Starbucks careers portal. Please ensure your resume highlights your leadership and customer service experience. We look forward to reviewing your application!