About Company
Starbucks is more than just a coffee shop; it’s a global network of partners (employees) and customers united by a shared passion for coffee and community. Since 1971, Starbucks has been committed to ethically sourcing and roasting the highest quality arabica coffee in the world. But our mission goes beyond coffee. We strive to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. We believe in creating a culture of warmth and belonging, where everyone is welcome. Our partners are at the heart of our success, and we’re dedicated to providing a supportive, inclusive, and rewarding environment where you can grow both personally and professionally. Joining Starbucks means becoming part of a team that values connection, innovation, and making a positive impact on the world.
Job Description
Are you passionate about delivering exceptional service and creating meaningful connections, all from the comfort of your home? Starbucks is seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic ‘Work From Home’ team, based out of Poole, England. This is a unique opportunity to represent a beloved global brand and uphold our commitment to excellence, even when working remotely. As a Customer Service Partner, you will be the friendly voice of Starbucks, assisting our valued customers with a wide range of inquiries, feedback, and support needs.
Your role is pivotal in shaping the customer experience, whether you’re helping with Starbucks Rewards accounts, resolving order issues, providing information about our products, or simply listening and offering a warm, empathetic response. We are looking for individuals who can embody the Starbucks spirit of hospitality, bringing positivity and a solution-oriented mindset to every interaction. While working remotely, you’ll be an integral part of our team, participating in virtual meetings, training sessions, and collaborative discussions to ensure a cohesive and supportive work environment. This position requires strong communication skills, a knack for problem-solving, and the ability to maintain a professional and productive home office setup. If you are eager to contribute to a company that values its people and its customers, and you thrive in an autonomous yet collaborative setting, we encourage you to apply. Join Starbucks and help us continue to deliver moments of joy and connection, one customer at a time.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate and helpful information.
- Resolve customer complaints and issues efficiently and empathetically, escalating complex cases when necessary.
- Assist customers with their Starbucks Rewards accounts, app functionality, gift cards, and loyalty program queries.
- Process orders, refunds, and exchanges accurately and in a timely manner.
- Educate customers about Starbucks products, promotions, and services.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Collaborate with internal teams to ensure seamless customer experience and problem resolution.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development opportunities to enhance product knowledge and customer service skills.
- Maintain a professional, quiet, and ergonomic home office environment conducive to remote work.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably in a call center or remote environment.
- Excellent verbal and written communication skills in English.
- Strong active listening and empathetic skills.
- Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proven problem-solving abilities and a calm demeanor under pressure.
- Reliable high-speed internet connection and a dedicated, quiet workspace at home.
- Self-motivated with the ability to work independently while being a strong team player.
Preferred Qualifications
- Experience with Starbucks products and/or the Starbucks Rewards program.
- Previous experience working remotely in a customer service capacity.
- Familiarity with various communication platforms (e.g., Zendesk, Salesforce Service Cloud).
- A passion for coffee and the Starbucks brand.
- Secondary education or equivalent vocational qualification.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive health and wellness programs.
- Generous partner discounts on coffee, food, and merchandise.
- Free coffee and tea in the workplace (when visiting offices/stores).
- Opportunities for career growth and professional development.
- Access to a range of training resources and e-learning platforms.
- Contribution to a global brand with a strong commitment to ethical sourcing and community.
- Employee assistance program (EAP) for mental health and well-being support.
- Flexible remote work environment.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to our careers portal where you can submit your CV and cover letter. Ensure your application highlights your customer service experience, your technical setup for remote work, and why you believe you’d be a great fit for the Starbucks team.