About Company
Spotify is the world’s most popular audio streaming subscription service, with a community of hundreds of millions of users worldwide. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. We believe that audio is more than just sound; it’s a gateway to culture, connection, and discovery. As a global leader in digital music, podcasts, and audio content, we are constantly innovating to improve how people experience audio, connect with artists, and find their next favorite track or podcast. We’re a diverse, global team committed to fostering an inclusive environment where every voice is heard and valued. Join us in shaping the future of audio.
Job Description
Are you passionate about music and dedicated to delivering exceptional service? Spotify is seeking enthusiastic and empathetic individuals to join our Customer Support team, with immediate hiring opportunities available. In this remote role, you will be the first point of contact for our users, providing friendly and efficient support across various channels including email, chat, and potentially social media. You will play a crucial role in ensuring a seamless and enjoyable Spotify experience for millions worldwide, addressing everything from account inquiries and technical troubleshooting to billing issues and feature explanations. This position requires a keen problem-solver who can think on their feet, a compassionate communicator who genuinely cares about user satisfaction, and a quick learner eager to master the ins and outs of the Spotify platform. If you thrive in a fast-paced environment and are excited to be part of a team that keeps the world listening, we encourage you to apply today and start your journey with Spotify.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and other designated channels.
- Diagnose and resolve technical issues related to the Spotify platform, apps, and services.
- Assist users with account management, billing questions, and subscription changes.
- Educate users on Spotify features, functionality, and best practices to enhance their experience.
- Document all customer interactions accurately and thoroughly in our CRM system.
- Identify and escalate complex issues to appropriate internal teams when necessary.
- Collaborate with team members and other departments to improve customer support processes and tools.
- Stay up-to-date with new Spotify features, products, and policies.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and critical thinking.
- Demonstrated empathy and a customer-centric mindset.
- Proficiency with common office software and web browsers.
- Ability to multitask and manage time effectively in a dynamic environment.
- Basic technical aptitude to troubleshoot software and device issues.
- Ability to work independently and as part of a remote team.
Preferred Qualifications
- Previous experience in a customer service or support role, preferably in a tech or media company.
- Familiarity with the Spotify platform as a regular user.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to communicate in a second language (e.g., Spanish, French, German).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including vacation, sick leave, and company holidays.
- Access to Spotify Premium subscription.
- Opportunities for professional development and continuous learning.
- Employee assistance programs and mental health support.
- Flexible remote work environment.
- A vibrant and inclusive company culture.
How to Apply
Ready to make an impact and help millions of users enjoy their favorite audio content? Click the application link below to submit your resume and cover letter. We look forward to hearing from you!