About Company
LogicBox is a leading-edge software development company based in Lethbridge, Alberta, dedicated to crafting innovative and intuitive digital solutions that empower businesses to operate more efficiently and effectively. For over a decade, we’ve been at the forefront of technology, specializing in custom software, web applications, and integrated systems across various industries. Our team is driven by a passion for problem-solving, a commitment to excellence, and a collaborative spirit that fosters continuous learning and growth. At LogicBox, we believe that great software is built by great people, and we pride ourselves on a culture that supports creativity, celebrates achievement, and prioritizes the success of both our clients and our employees. Join us and be part of a team that’s shaping the future of technology in Southern Alberta and beyond.
Job Description
Are you an enthusiastic problem-solver with a knack for helping people, looking to kickstart your career in the dynamic world of software and technology? LogicBox is seeking a motivated and customer-focused Software Onboarding Support Specialist to join our growing team in South Lethbridge. This entry-level position is perfect for individuals eager to learn the ropes of software implementation, client relations, and technical support within a fast-paced and innovative environment.
As a Software Onboarding Support Specialist, you will play a crucial role in ensuring our new clients have a seamless and positive experience as they begin using our cutting-edge software solutions. You’ll be the friendly face and guiding hand, responsible for walking clients through initial setup, familiarizing them with key features, and addressing any questions or minor technical hiccups they might encounter during their initial phase. This isn’t just about technical troubleshooting; it’s about building foundational relationships and setting our clients up for long-term success with our products.
You will work closely with our development, sales, and client success teams, providing valuable feedback from the client’s perspective to help us continuously improve our software and onboarding processes. This role offers an unparalleled opportunity to develop strong communication skills, deepen your technical understanding of various software applications, and gain hands-on experience in a supportive and collaborative workplace. If you’re a quick learner, possess excellent interpersonal skills, and are passionate about technology and helping others, we encourage you to apply. We are committed to providing comprehensive training and mentorship, empowering you to grow into a seasoned professional within the tech industry. This is more than just a job; it’s a launchpad for your career.
Key Responsibilities
- Guide new clients through the initial setup and configuration of LogicBox software solutions.
- Provide clear, concise, and friendly instruction on software features and best practices.
- Address and resolve basic technical inquiries and user issues during the onboarding phase.
- Create and maintain documentation for common onboarding questions and procedures.
- Collect client feedback to identify areas for improvement in software features and onboarding processes.
- Collaborate with sales, development, and client success teams to ensure a smooth transition for new clients.
- Maintain detailed records of client interactions and progress in our CRM system.
- Proactively follow up with clients to ensure satisfaction and successful adoption of our software.
Required Skills
- High school diploma or equivalent; post-secondary education is a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a genuine desire to help others.
- Basic computer literacy and comfort with learning new software applications quickly.
- Demonstrated problem-solving abilities and attention to detail.
- Ability to work effectively in a team-oriented environment.
- Patience, empathy, and a positive, can-do attitude.
Preferred Qualifications
- Previous customer service or client-facing experience (e.g., retail, hospitality, call center).
- Familiarity with CRM software or helpdesk ticketing systems.
- A foundational understanding of software principles or IT concepts.
- Experience with cloud-based applications or SaaS products.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive health, dental, and vision coverage.
- Opportunities for professional development and continuous learning.
- A vibrant, collaborative, and inclusive work environment.
- Mentorship from experienced professionals in the tech industry.
- Employee assistance program.
- Regular team events and social gatherings.
- On-site parking.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please include your resume and a cover letter explaining why you are passionate about this entry-level role and how your skills align with our company values. We look forward to reviewing your application!