About Company
Sky Group is a leading media and telecommunications company, renowned for connecting millions of customers with high-quality entertainment, broadband, and mobile services. While our roots are deeply embedded in Europe, Sky Group is committed to fostering vibrant communities and delivering exceptional service globally. We believe in innovation, customer-centricity, and creating a supportive environment where our employees can thrive. Joining Sky Group means becoming part of a dynamic team dedicated to pushing boundaries and enriching lives through cutting-edge technology and unparalleled customer experiences. Our expansion into new markets, like Mason City, Iowa, signifies our continued growth and commitment to local engagement. We are a company that values diversity, inclusion, and the development of our people, providing ample opportunities for professional growth within a fast-paced and rewarding industry.
Job Description
Are you a natural communicator with a passion for helping people? Sky Group is seeking enthusiastic and dedicated Customer Service Representatives to join our growing team in Mason City, Iowa. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support across our range of innovative products and services. This is an exciting opportunity to launch or advance your career with a global leader, where your problem-solving skills and positive attitude will make a real difference. You will handle inquiries, resolve issues, and guide customers through their Sky experience, ensuring satisfaction and building lasting relationships. We are looking for individuals who are not just service providers, but brand ambassadors, eager to represent Sky Group’s commitment to quality and excellence. This role is crucial in upholding our reputation and contributing to our mission of connecting people to what they love. We offer comprehensive training to equip you with all the knowledge you need to succeed, making this an ideal role for both experienced professionals and those new to customer service looking for a rewarding career path. Be a part of a team that’s constantly evolving and improving, ensuring our customers always feel valued and supported.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding Sky Group products, services, and billing.
- Troubleshoot technical issues and guide customers through resolution steps.
- Process service changes, upgrades, and cancellations efficiently.
- Identify opportunities to enhance customer satisfaction and promote additional Sky Group services.
- Maintain detailed and accurate records of customer interactions within our CRM system.
- Collaborate with team members and other departments to resolve complex customer issues.
- Adhere to company policies and procedures to ensure consistent service delivery and compliance.
- Actively participate in ongoing training and development programs to improve skills and knowledge.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and empathy.
- Proficiency in basic computer applications and navigating multiple systems simultaneously.
- Ability to work effectively in a fast-paced and target-driven environment.
- Problem-solving aptitude and a proactive approach to issue resolution.
- High school diploma or equivalent.
- Ability to maintain a positive and professional demeanor in challenging situations.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with telecommunications or media industry products and services.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Associate's degree or higher in a relevant field.
- Bilingual proficiency (English and Spanish a plus).
Perks & Benefits
- Competitive hourly wage and performance-based incentives.
- Comprehensive health, dental, and vision insurance for you and your family.
- Paid time off and company holidays.
- 401(k) retirement plan with generous company match.
- Employee discounts on Sky Group products and services.
- Opportunities for career growth and professional development through internal training programs.
- Supportive and inclusive work environment that values diversity.
- On-site training and ongoing coaching to ensure your success.
- Employee assistance program for personal and professional support.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your resume and a cover letter outlining your relevant experience, highlighting your passion for customer service, and explaining why you would be a great fit for Sky Group. Join Sky Group and help us shape the future of entertainment and connectivity!