About Company
Cognizant Technology Solutions is a leading global professional services company that helps clients transform their business, operating and technology models for the digital era. With operations spanning across diverse industries, we engineer modern businesses and innovate with purpose, leveraging our deep expertise in IT services, consulting, and business process outsourcing. Headquartered in Teaneck, New Jersey, Cognizant is ranked among the top companies globally, committed to creating innovative solutions and fostering a culture of continuous learning and growth for our associates. We pride ourselves on our agile methodologies, customer-centric approach, and a diverse, inclusive workforce that drives meaningful change for our clients worldwide. Join us to be part of a team that is redefining the future of technology and business.
Job Description
Are you a problem-solver with a passion for e-commerce and a knack for technical troubleshooting? Cognizant Technology Solutions is seeking a dedicated and enthusiastic Shopify Technical Support Specialist to join our dynamic team in Indianapolis, Indiana. In this role, you will be the frontline hero for our clients, assisting them with a wide range of Shopify-related inquiries, from basic platform navigation and feature utilization to complex theme customizations, app integrations, and performance optimization. This isn’t just about fixing issues; it’s about empowering businesses to thrive in the digital marketplace. We are looking for an individual who possesses strong analytical skills, exceptional communication abilities, and a deep understanding of the Shopify ecosystem. You will play a crucial part in ensuring our clients’ online stores operate smoothly and efficiently, directly contributing to their success and satisfaction. Your day-to-day will involve diagnosing technical problems, providing step-by-step guidance, developing creative workarounds, and collaborating with internal teams to escalate and resolve intricate issues. If you are eager to leverage your technical expertise in a fast-paced environment and contribute to a company renowned for its innovative solutions and commitment to client success, this immediate hiring opportunity is perfect for you. We offer a collaborative work environment where your contributions are valued, and your professional growth is encouraged. Come, be a part of a global leader in IT services and help businesses unlock their full potential on the Shopify platform.
Key Responsibilities
- Provide expert-level technical support for Shopify merchants via email, chat, and phone, addressing platform-related queries and issues promptly.
- Diagnose and troubleshoot complex technical problems related to Shopify themes, liquid code, apps, APIs, third-party integrations, and domain configurations.
- Guide clients through Shopify's administrative interface, helping them manage products, orders, customers, and store settings effectively.
- Assist with basic HTML, CSS, and Liquid coding adjustments to resolve minor display or functionality issues within Shopify themes.
- Escalate critical issues to senior support engineers or development teams, providing detailed documentation and context for efficient resolution.
- Maintain thorough and accurate records of client interactions and technical solutions in our CRM system.
- Stay up-to-date with the latest Shopify features, updates, and best practices to provide the most current and effective support.
- Contribute to the creation and maintenance of internal knowledge base articles and external FAQ resources.
- Collaborate with sales, development, and account management teams to ensure a seamless client experience.
Required Skills
- Minimum 2 years of experience in technical support, preferably within an e-commerce or SaaS environment.
- Proficiency with the Shopify platform, including store setup, theme customization, app management, and order fulfillment processes.
- Solid understanding of HTML, CSS, and basic JavaScript.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities, with keen attention to detail.
- Experience with ticketing systems and CRM software (e.g., Zendesk, Salesforce).
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with Liquid templating language.
- Familiarity with RESTful APIs and webhook integrations.
- Prior experience working with various e-commerce platforms or payment gateways.
- Shopify Partner or Developer certification.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Access to a wide range of learning and training resources.
- Employee assistance programs.
- Collaborative and inclusive work environment.
- Life and disability insurance.
How to Apply
If you are ready to take on this exciting challenge and contribute to a leading global technology company, we encourage you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!