About Company
Shopify is a leading global commerce company, providing trusted tools to start, run, market, and manage a retail business of any size. From entrepreneurs to global brands, millions of businesses worldwide choose Shopify to power their dreams. We’re a fast-paced, innovative company committed to making commerce better for everyone. Our mission is to make commerce simpler, more accessible, and more engaging for businesses and their customers around the globe. We believe in the power of entrepreneurship and are dedicated to providing the tools and support needed for merchants to thrive in an ever-evolving digital landscape. Join our dynamic team and contribute to a world where anyone can start a business, grow their brand, and reach customers worldwide through a powerful and intuitive platform.
Job Description
Are you eager to dive into the exciting world of e-commerce and gain hands-on experience with one of the most powerful platforms available? Shopify is seeking an enthusiastic and detail-oriented Entry Level Virtual Assistant to join our growing ecosystem. This is an incredible opportunity for individuals passionate about digital commerce, technology, and supporting online businesses, even without prior experience. As a Virtual Assistant, you will play a crucial role in assisting our internal teams or supporting our vast network of merchants in optimizing their Shopify stores. Your work will directly contribute to the success of entrepreneurs and businesses using the Shopify platform, helping them navigate technical aspects, manage administrative tasks, and enhance their online presence. We are looking for self-starters with a strong willingness to learn, excellent communication skills, and a knack for problem-solving. If you’re ready to kickstart your career in a dynamic, remote-friendly environment and become an integral part of the global e-commerce revolution, we encourage you to apply. We provide comprehensive training to ensure you have all the tools and knowledge needed to excel in this role. This position offers a unique chance to develop foundational skills in e-commerce, digital marketing, customer service, and platform management, all while contributing to a company that empowers millions of businesses worldwide. You’ll work closely with experienced professionals, gaining insights into the best practices of online retail and business operations, and learning how to effectively manage and grow a successful online store.
Key Responsibilities
- Assist merchants or internal teams with basic Shopify store setup and configuration, including theme customization and app installation.
- Perform data entry and product uploads, ensuring accuracy and consistency across all listings.
- Provide administrative support such as managing calendars, scheduling meetings, and organizing digital files.
- Help with customer service inquiries, including responding to emails and managing support tickets related to Shopify stores.
- Conduct market research and competitor analysis to identify trends and opportunities for merchants.
- Support digital marketing efforts by scheduling social media posts, assisting with email campaigns, and basic SEO tasks.
- Generate reports on store performance, sales data, and customer engagement using Shopify analytics.
- Collaborate with team members to streamline processes and improve overall efficiency.
- Stay updated with new Shopify features, apps, and e-commerce best practices.
Required Skills
- High school diploma or equivalent.
- Excellent written and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer skills and willingness to learn new software quickly.
- Ability to work independently and manage time effectively in a virtual environment.
- Enthusiasm for e-commerce and a proactive attitude towards problem-solving.
Preferred Qualifications
- Familiarity with the Shopify platform (even as a user).
- Experience with general office software (e.g., Google Workspace, Microsoft Office).
- Basic understanding of digital marketing principles.
- A passion for helping small businesses and entrepreneurs succeed.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Access to Shopify’s extensive network of e-commerce experts and resources.
- A supportive and collaborative remote work culture.
- Employee assistance programs.
- Flexible work schedule to promote work-life balance.
How to Apply
Interested candidates are encouraged to click on the application link below. Please prepare a cover letter highlighting your interest in e-commerce and how your skills align with this virtual assistant role, despite having no prior experience. Be sure to emphasize your eagerness to learn and grow within the Shopify ecosystem. While the exact title might vary on our careers page, we recommend searching for ‘Support Advisor’, ‘Merchant Success’, or ‘Operations Assistant’ roles, as the skills and responsibilities will be highly relevant.