About Company
McDonald’s is a global icon in the quick-service restaurant industry, serving millions of customers daily across more than 100 countries. With a rich history spanning over 80 years, we are renowned for our commitment to quality food, exceptional service, and community involvement. Our mission is to be our customers’ favorite place and way to eat and drink. We believe in fostering a positive and inclusive work environment where every team member has the opportunity to grow, learn, and succeed. Joining McDonald’s means becoming part of a diverse family dedicated to making a difference, one meal at a time. We pride ourselves on operational excellence, innovation, and providing a strong foundation for a rewarding career path.
Job Description
Are you a natural leader with a passion for people and a knack for operational excellence? McDonald’s in Fargo, North Dakota, is urgently seeking a dynamic and motivated Shift Manager to join our bustling team. This is an exciting opportunity for individuals ready to take on significant responsibility, lead a team, and ensure our customers receive the exceptional service and delicious food they expect from McDonald’s. As a Shift Manager, you will be the backbone of our daily operations, overseeing everything from customer satisfaction to team performance during your assigned shifts. We’re looking for someone who thrives in a fast-paced environment, can make quick decisions, and inspires their team to achieve great results. If you’re eager to develop your leadership skills, contribute to a positive workplace, and grow with a world-renowned brand, we encourage you to apply immediately! This role offers comprehensive training, competitive wages, and clear pathways for career advancement within the McDonald’s system. Bring your energy and drive, and let’s build success together.
Key Responsibilities
- Lead and manage crew members during shifts, ensuring high standards of food quality, service, and cleanliness are maintained.
- Train new team members and provide ongoing coaching and feedback to foster a high-performing work environment.
- Oversee inventory management, including ordering, stocking, and reducing waste to optimize operational efficiency.
- Handle customer inquiries and resolve complaints effectively, maintaining a positive customer experience.
- Manage cash handling and reconciliation procedures with accuracy and integrity.
- Ensure compliance with all company policies, procedures, and health and safety regulations.
- Monitor sales performance and implement strategies to meet and exceed daily targets.
- Prepare daily reports on sales, inventory, and labor costs.
- Open and close the restaurant responsibly, securing assets and ensuring readiness for the next shift.
Required Skills
- Previous experience in a supervisory or leadership role within the food service or retail industry (minimum 1 year).
- Excellent communication and interpersonal skills, with the ability to motivate and lead a diverse team.
- Strong problem-solving abilities and a proactive approach to challenges.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Demonstrated ability to maintain high standards of quality and customer service.
- Basic computer proficiency for operational tasks and reporting.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- High School Diploma or GED equivalent.
- Experience with McDonald's operational procedures and systems.
- Food Handler's Permit or equivalent certification (or ability to obtain one upon hire).
- Proven track record of improving team performance and customer satisfaction.
Perks & Benefits
- Competitive hourly wages and performance incentives.
- Comprehensive training and professional development opportunities.
- Pathways for career advancement within McDonald's.
- Flexible scheduling options.
- Employee meal discounts.
- Tuition assistance programs.
- Health and dental insurance options (for eligible employees).
- Paid time off.
How to Apply
Eager to lead and grow with McDonald’s? Don’t miss this immediate hiring opportunity! To apply, please click the application link below. Fill out the online application completely, attaching your resume if available. We look forward to reviewing your qualifications and potentially welcoming you to our team!