About Company
JPMorgan Chase & Co. is a leading global financial services firm with operations worldwide. We have an unwavering commitment to our clients, our employees, and the communities we serve. As one of the world’s oldest, largest, and best known financial institutions, we offer a wide range of financial services including investment banking, commercial banking, treasury services, asset management, and private banking. Our dedication to technology and innovation is paramount, enabling us to deliver cutting-edge solutions and maintain our competitive edge. We foster a culture of excellence, collaboration, and continuous learning, valuing diversity and inclusion as key drivers of our success. Join our team and be part of a company that is shaping the future of finance, making a tangible impact on individuals, businesses, and economies around the globe.
Job Description
Are you a highly motivated and detail-oriented individual with a passion for Salesforce and a knack for problem-solving? JPMorgan Chase & Co. is seeking a dedicated Salesforce Technical Support Specialist to join our dynamic technology team in Kansas City, Missouri. In this critical role, you will be the front-line support for our internal users, ensuring the smooth and efficient operation of our Salesforce platform, which is integral to various business functions across the firm. Your primary objective will be to provide exceptional technical assistance, troubleshoot complex issues, and help optimize user adoption by offering insightful solutions and guidance. This isn’t just about fixing problems; it’s about empowering our teams to leverage Salesforce to its fullest potential, driving productivity and enhancing client relationships.
You will be immersed in a fast-paced environment, working with various Salesforce clouds and integrated applications. This role requires a blend of technical expertise, strong communication skills, and a customer-centric approach. You will be instrumental in maintaining system health, resolving incidents, and contributing to the overall stability and performance of our Salesforce ecosystem. We are looking for someone who can not only react to issues but also proactively identify areas for improvement and contribute to preventative measures. If you thrive on challenges, possess a keen analytical mind, and are eager to grow your career within a world-class financial institution, we encourage you to apply. This is an immediate hiring need, and we are excited to welcome a new talent to our Kansas City team to help us continue delivering excellence.
Key Responsibilities
- Provide first and second-tier technical support for all Salesforce-related inquiries and incidents, ensuring timely and effective resolution.
- Troubleshoot complex user issues, diagnose system problems, and identify root causes related to Salesforce functionality, integrations, and data.
- Perform routine system administration tasks, including user management, profile and permission set configuration, data loading, and security settings.
- Collaborate with Salesforce Administrators, Developers, and other IT teams to escalate and resolve complex technical issues or implement new features.
- Create and maintain comprehensive documentation, knowledge base articles, and FAQs to empower users and streamline support processes.
- Conduct user training sessions and provide guidance on Salesforce best practices to improve user proficiency and adoption.
- Monitor Salesforce system performance and health, identifying potential issues and recommending proactive solutions.
- Participate in testing and validation of new Salesforce releases, enhancements, and custom developments.
- Contribute to continuous improvement initiatives for Salesforce support operations and user experience.
Required Skills
- 2+ years of experience in a Salesforce support or administration role.
- Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and standard objects.
- Proficiency in Salesforce declarative configuration (Flow, Process Builder, Validation Rules, Workflow Rules).
- Experience with user management, security settings, data management, and reporting within Salesforce.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and collaboratively in a fast-paced team environment.
- Demonstrated ability to prioritize and manage multiple tasks effectively.
Preferred Qualifications
- Salesforce Administrator Certification (ADM 201).
- Experience with Salesforce integration patterns and troubleshooting connected applications.
- Familiarity with Apex, Visualforce, or Lightning Web Components (LWC) concepts.
- Experience in the financial services industry or a large enterprise environment.
- ITIL Foundation Certification or experience with IT service management best practices.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and company holidays.
- 401(k) retirement plan with company match.
- Employee stock purchase program.
- Tuition reimbursement and continuous learning opportunities.
- Wellness programs and employee assistance initiatives.
- Hybrid work options available (depending on team and role needs, but primary on-site for this role).
- Competitive salary and performance-based bonuses.
- Opportunities for career growth and professional development within a global leader.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to our careers portal where you can submit your resume and complete the application process. Please ensure your resume highlights your Salesforce technical support experience and relevant certifications. We look forward to reviewing your application!