About Company
Tilson Technology Management is a national leader in providing IT and network deployment services, with a steadfast commitment to innovation and customer success. Founded and headquartered in Maine, Tilson has grown into a trusted partner for businesses and government agencies across the country, delivering critical infrastructure solutions and managed services. We specialize in designing, building, and maintaining wired and wireless networks, as well as offering strategic IT consulting to optimize operational efficiency and drive growth. At Tilson, we believe in the power of connectivity and technology to transform communities and businesses. We foster a collaborative, challenging, and rewarding work environment where our employees are empowered to make a real impact. Join a team where your expertise will contribute to groundbreaking projects and where your professional development is a priority. We are proud of our Maine roots and our expanding national footprint, driven by a culture of excellence and a dedication to solving complex technological challenges.
Job Description
Are you a detail-oriented problem-solver with a passion for transforming business processes through technology? Tilson Technology Management is seeking a skilled and enthusiastic Salesforce Implementation Specialist to join our dynamic team in Windham, Maine. In this pivotal role, you will be instrumental in maximizing our investment in the Salesforce platform, driving efficiency, and delivering exceptional value across various departments. You will lead the charge in designing, configuring, and deploying robust Salesforce solutions that align with our strategic objectives.
This role is not just about technical execution; it’s about understanding complex business needs, translating them into scalable Salesforce features, and ensuring seamless adoption by end-users. You will work closely with stakeholders from sales, marketing, operations, and customer service to gather requirements, analyze existing workflows, and recommend optimal Salesforce configurations. From initial discovery to post-implementation support, you will manage the full lifecycle of Salesforce projects, ensuring that solutions are delivered on time, within scope, and to the highest quality standards.
Your daily activities will involve configuring standard and custom objects, fields, workflows, process builders, validation rules, and other declarative tools to support business requirements. You will be responsible for data migration activities, ensuring data integrity and accuracy. Furthermore, you will develop comprehensive reports and dashboards to provide actionable insights to management, helping to monitor performance and identify areas for improvement. A critical aspect of this role is providing training and ongoing support to Salesforce users, fostering a culture of self-sufficiency and continuous improvement within the platform. You will also stay abreast of the latest Salesforce releases and best practices, proactively recommending enhancements and new features to keep our Salesforce instance optimized and future-ready. This is an exciting opportunity to make a tangible impact on our operational success and contribute to Tilson’s continued growth.
Key Responsibilities
- Gather and analyze business requirements from various departments and stakeholders.
- Design, configure, and implement Salesforce solutions using declarative tools (Flow, Process Builder, Workflow Rules, Validation Rules, Custom Objects, Fields, etc.).
- Perform data migration activities, ensuring data accuracy and integrity.
- Develop and maintain comprehensive reports and dashboards to provide actionable insights.
- Conduct user training sessions and provide ongoing support to Salesforce end-users.
- Create and maintain detailed documentation for Salesforce configurations, processes, and user guides.
- Collaborate with development teams for complex integrations or custom development when required.
- Stay updated with new Salesforce releases and features, recommending and implementing relevant enhancements.
- Troubleshoot and resolve Salesforce-related issues efficiently and effectively.
- Manage the full project lifecycle for Salesforce implementations and enhancements.
Required Skills
- 3+ years of hands-on experience as a Salesforce Administrator or Implementation Specialist.
- Proficiency in Salesforce Sales Cloud, Service Cloud, and declarative configuration tools.
- Strong understanding of Salesforce data model, security model, and sharing settings.
- Experience with data migration strategies and tools.
- Ability to create complex reports and dashboards.
- Excellent analytical, problem-solving, and communication skills.
- Proven ability to translate business requirements into technical solutions.
- Experience in user training and support.
Preferred Qualifications
- Salesforce Administrator Certification (ADM 201).
- Salesforce Sales Cloud Consultant or Service Cloud Consultant Certification.
- Experience with other Salesforce Clouds (e.g., Experience Cloud, Marketing Cloud).
- Familiarity with Agile project methodologies.
- Basic understanding of Apex, Visualforce, or Lightning Web Components.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and holiday schedule.
- Opportunities for professional development and Salesforce certification reimbursement.
- Collaborative and innovative work environment.
- Life insurance and disability benefits.
- Employee assistance program.
How to Apply
Interested candidates are encouraged to apply directly through our careers page. Please click on the application link below to submit your resume and cover letter, detailing your experience and why you are the ideal candidate for this role. We look forward to reviewing your application!