About Company
IBM is a global leader in technology and innovation, dedicated to helping clients solve complex business challenges through cutting-edge solutions. With a legacy spanning over a century, IBM continues to drive progress in areas like artificial intelligence, cloud computing, data analytics, and quantum computing. We empower businesses and governments worldwide with transformative insights and capabilities. At IBM, we believe in cultivating an environment of continuous learning, diverse perspectives, and inclusive growth, where every team member is valued and encouraged to contribute to our collective success. Our commitment to innovation extends to fostering a data-driven culture, where robust analysis leads to smarter decisions and unparalleled client value. Joining IBM means becoming part of a team that shapes the future of technology and makes a tangible impact on the world.
Job Description
We are seeking an exceptionally talented and highly motivated Salesforce Data Analyst to join our dynamic team in Milwaukee, WI. This is an urgent hiring need for a professional who is passionate about transforming raw data into actionable insights, particularly within the Salesforce ecosystem. As a Salesforce Data Analyst at IBM, you will play a pivotal role in leveraging the vast amounts of data housed within our Salesforce platforms to drive strategic decision-making, optimize sales and marketing initiatives, and enhance overall operational efficiency for our internal teams or for our diverse client portfolio. Your expertise will be crucial in designing, developing, and maintaining comprehensive reports and dashboards that illuminate key performance indicators, identify trends, and highlight opportunities for improvement across various business functions. This role demands a keen eye for detail, a strong analytical mindset, and the ability to communicate complex data findings clearly and concisely to both technical and non-technical stakeholders. You will be instrumental in ensuring data integrity, identifying inconsistencies, and working proactively to improve data quality within Salesforce. If you thrive in a fast-paced environment, are eager to contribute to high-impact projects, and possess a deep understanding of Salesforce data models and reporting capabilities, this is an unparalleled opportunity to advance your career with a global technology leader. We encourage innovative thinking and provide ample opportunities for professional development, allowing you to stay at the forefront of data analytics and Salesforce technology. This role is not just about crunching numbers; it’s about telling a story with data that drives meaningful business outcomes and supports our commitment to excellence.
Key Responsibilities
- Design, develop, and maintain advanced Salesforce reports and dashboards to track key performance indicators (KPIs) and business metrics.
- Perform in-depth analysis of Salesforce data to identify trends, patterns, and insights related to sales, marketing, customer service, and operational efficiency.
- Collaborate closely with sales, marketing, customer success, and IT teams to understand their data requirements and translate them into effective reporting solutions.
- Ensure the accuracy, consistency, and integrity of data within Salesforce through regular audits, validation processes, and data cleansing initiatives.
- Provide data-driven recommendations and strategic guidance to leadership to optimize business processes and achieve organizational objectives.
- Support ad-hoc data requests and provide timely, accurate data extracts for various stakeholders.
- Develop and document data definitions, methodologies, and standard operating procedures for Salesforce reporting and analytics.
- Stay current with Salesforce updates, new features, and best practices in data analytics to continuously improve our reporting capabilities.
- Participate in Salesforce platform enhancements and integration projects, representing the data analysis perspective.
Required Skills
- Proven experience as a Data Analyst with a strong focus on Salesforce data.
- In-depth knowledge of Salesforce Sales Cloud and Service Cloud data models.
- Expert proficiency in Salesforce reporting and dashboard creation.
- Strong SQL skills for data extraction, manipulation, and analysis.
- Experience with data visualization tools such as Tableau, Power BI, or Salesforce Einstein Analytics/CRM Analytics.
- Excellent analytical, problem-solving, and critical thinking skills.
- Ability to communicate complex data insights effectively to diverse audiences.
- Proficiency in Microsoft Excel for data analysis and presentation.
- Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.
Preferred Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, Business Analytics, or a related quantitative field.
- Salesforce Administrator or Salesforce Platform App Builder certification.
- Experience with other CRM systems or data warehousing concepts.
- Familiarity with Apex, Visualforce, or other Salesforce development tools for data manipulation.
- Experience working in a consulting environment or with diverse client projects.
- Knowledge of statistical analysis and predictive modeling techniques.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Generous paid time off, including vacation, sick leave, and holidays.
- Access to extensive professional development and training programs, including Salesforce certifications.
- Employee assistance programs and wellness initiatives.
- Opportunities for career growth and advancement within a global technology leader.
- An inclusive and diverse work environment that values innovation and collaboration.
How to Apply
Interested candidates are encouraged to apply directly through IBM’s official careers portal. Please click on the application link below to submit your resume and cover letter. Ensure your application clearly highlights your experience with Salesforce data analysis and your passion for driving business insights through data. We look forward to reviewing your qualifications!