About Company
Salesforce is the global leader in customer relationship management (CRM), bringing companies and customers together in the digital age. Founded in 1999, Salesforce has grown to become the world’s #1 CRM provider, helping businesses of all sizes transform how they connect with customers. Our innovative cloud-based solutions span sales, service, marketing, analytics, and more, empowering companies to deliver exceptional customer experiences. We are committed to fostering a diverse and inclusive workplace where employees can thrive, grow, and make a real impact. Join a company that is passionate about innovation, customer success, and making the world a better place through technology and philanthropy. We are proud of our “Ohana” culture, which emphasizes family, collaboration, and giving back. At Salesforce, we believe in equal opportunity and value diverse perspectives, creating a vibrant environment where everyone can contribute their unique talents.
Job Description
Are you passionate about helping customers succeed and thrive in a dynamic, remote environment? Salesforce is seeking dedicated and empathetic individuals to join our Customer Service team, working entirely from the comfort of your home in Dallas, Texas. As a Salesforce Customer Service representative, you will be the frontline of our commitment to customer success, providing exceptional support, guidance, and solutions to our diverse client base. This role is ideal for individuals who are tech-savvy, possess excellent communication skills, and are driven to resolve issues efficiently and effectively. You will be responsible for assisting customers with inquiries related to Salesforce products and services, troubleshooting common issues, and escalating complex problems to specialized teams when necessary. We’re looking for someone who can maintain a positive attitude under pressure, adapt quickly to new challenges, and contribute to a collaborative virtual team environment. Your ability to build rapport, understand customer needs, and articulate solutions clearly will be critical to your success and our customers’ satisfaction. This is a fantastic opportunity to become an integral part of a world-renowned technology company, learning cutting-edge CRM solutions while enjoying the flexibility of a work-from-home schedule. Salesforce is dedicated to your professional growth and provides comprehensive training to ensure you are well-equipped to excel in this role. You will be instrumental in maintaining our reputation for outstanding customer support, directly contributing to customer loyalty and business growth.
Key Responsibilities
- Provide first-line customer support via phone, email, and chat for Salesforce products and services.
- Diagnose and resolve customer technical and non-technical issues efficiently and accurately.
- Guide customers through troubleshooting steps and provide clear, concise solutions.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Educate customers on product features, best practices, and self-service resources.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Continuously learn and stay updated on Salesforce product enhancements and changes.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Identify opportunities for process improvement and contribute to knowledge base articles.
Required Skills
- 1+ year of experience in a customer service or support role, preferably in a tech environment.
- Excellent verbal and written communication skills with a strong customer-centric approach.
- Proficiency with CRM software (Salesforce experience is a plus, but not required).
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Comfortable working independently from a home office, with strong self-motivation.
- High-speed internet connection and a dedicated, quiet home workspace.
- Basic computer literacy and ability to learn new software quickly.
- Proven ability to de-escalate customer concerns and provide calm, effective solutions.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field.
- Previous experience with Salesforce products as a user or administrator.
- Familiarity with cloud-based software and SaaS models.
- Experience in a remote work setting.
- Bilingual proficiency (especially Spanish) is a strong asset.
- Certification in customer service or relevant technology.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Paid parental leave.
- Employee stock purchase program.
- Wellness programs and resources.
- Professional development and training opportunities.
- Home office stipend for equipment and internet.
- Access to Salesforce products and learning platforms.
- A culture of philanthropy and community involvement through our 1-1-1 model.
How to Apply
Ready to make an impact with a company that values its people and customers? We encourage all qualified applicants to apply directly through our official careers portal. Please click the link below to submit your resume and complete our online application form. Ensure your resume highlights your customer service experience, any relevant technical skills, and your ability to thrive in a remote work environment. We look forward to reviewing your application and potentially welcoming you to the Salesforce Ohana!