About Company
CDW is a leading multi-brand technology solutions provider to business, government, education, and healthcare organizations in the United States, the United Kingdom, and Canada. Our focus is on making technology work for our customers, simplifying IT complexities, and providing outstanding service. With a rich history of innovation and a steadfast commitment to our coworkers’ growth, CDW offers a dynamic environment where your contributions are highly valued, and your career can truly flourish. Join us and become part of a team that’s helping shape the future of technology solutions, making a tangible impact on businesses nationwide.
Job Description
Are you a highly organized, detail-oriented, and customer-focused individual with a passion for supporting sales teams and ensuring seamless operational workflows? CDW is seeking a dedicated Remote Sales Support Specialist to join our dynamic and expanding team, operating from anywhere within Illinois. In this vital role, you will serve as the indispensable backbone of our sales force, providing comprehensive administrative and operational support that empowers our account managers to focus their energies on building robust client relationships and driving significant revenue growth. This is an exceptional opportunity for someone who thrives in a fast-paced, remote work environment and is adept at managing multiple priorities with impeccable organizational skills.
As a Sales Support Specialist, you will play a critical, hands-on role throughout the entire sales cycle, from the initial customer inquiry and quote generation to meticulous order processing and essential post-sale follow-up. You will act as a key liaison, facilitating smooth communication and coordination between our sales teams, valued customers, and various crucial internal departments. Your expertise and efficiency will ensure accurate order processing, timely and precise quote generation, and the effective, professional resolution of client issues, all of which directly contribute to superior customer satisfaction and foster long-term loyalty.
We are actively seeking a proactive problem-solver who possesses the foresight to anticipate needs, the ingenuity to streamline processes, and the commitment to maintain a consistently high level of professionalism in all interactions. This position demands a strong ability to work independently, demonstrating self-motivation and initiative, while simultaneously being an integral and collaborative member of a high-performing, remote team. You will leverage modern technology and communication tools to stay connected, productive, and aligned with team goals. If you are eager to apply your administrative prowess in a technology-driven environment and contribute significantly to the continued success of a leading company in the IT solutions space, we strongly encourage you to apply.
Key Responsibilities
- Provide comprehensive administrative and operational support to designated sales teams, including managing calendars, scheduling meetings, and preparing presentations.
- Generate, review, and process sales quotes, orders, and invoices with meticulous accuracy and within established timelines.
- Serve as a primary point of contact for customer inquiries, resolving issues related to orders, product availability, and delivery with efficiency and professionalism.
- Maintain and update customer relationship management (CRM) systems with accurate and current client information and sales activity data.
- Collaborate effectively with internal departments such as finance, logistics, and product management to ensure the seamless execution of sales processes.
- Assist in preparing detailed sales reports, analyses, and forecasts to track performance, identify trends, and support strategic decision-making.
- Proactively identify opportunities to improve sales support processes, enhance efficiency, and contribute to overall team productivity initiatives.
- Stay informed on CDW's extensive product offerings, services, and sales policies to provide accurate information and support to both sales teams and customers.
Required Skills
- Proven experience (2+ years) in a sales support, administrative, or customer service role.
- Exceptional organizational skills and meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with advanced Excel skills.
- Strong written and verbal communication skills, with the ability to articulate complex information clearly.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a dynamic, remote work environment.
- Demonstrated problem-solving abilities and a proactive, solution-oriented approach.
- High level of self-motivation, discipline, and the ability to work independently with minimal supervision.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Prior experience with CRM software (e.g., Salesforce, Dynamics 365).
- Familiarity with the IT solutions or technology industry.
- Experience working in a remote team setting, demonstrating effective virtual collaboration.
Perks & Benefits
- Competitive annual salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans starting on day one.
- 401(k) retirement plan with generous company matching contributions.
- Generous paid time off (PTO), including vacation, sick leave, and company-observed holidays.
- Remote work flexibility, empowering work-life balance and autonomy.
- Extensive opportunities for continuous professional development, training, and career advancement within a global company.
- Employee assistance program and robust wellness initiatives to support overall well-being.
- Exclusive discount programs on CDW products and services for coworkers.
How to Apply
To apply for this exciting opportunity and become a valued member of the CDW team, please click on the application link below. We kindly ask that you ensure your resume thoroughly highlights your relevant experience, skills, and qualifications that align directly with the requirements of this pivotal role. We eagerly look forward to reviewing your application and potentially welcoming you aboard!