About Company
Currys is the UK’s leading electrical retailer, operating a comprehensive network of stores and a robust online platform. We are passionate about technology and dedicated to making it accessible to everyone. Our mission is to help customers enjoy amazing technology, whether it’s through the latest smart devices, home appliances, or computing solutions. With a rich history and a forward-looking approach, Currys prides itself on expert advice, exceptional service, and a diverse range of products from top brands. We believe in empowering our colleagues to be at the forefront of retail innovation, fostering a collaborative and supportive environment where talent can thrive and careers can grow. Join Currys and be part of a team that shapes the future of tech retail.
Job Description
Are you a tech enthusiast with a knack for connecting with people? Do you thrive in a fast-paced retail environment where every day brings new opportunities to help customers find their perfect match? Currys in Stretford, Manchester, is looking for an energetic and customer-focused Sales Consultant to join our vibrant team. In this pivotal role, you’ll be the face of Currys, guiding customers through our extensive range of cutting-edge technology and home appliances. You’ll go beyond simply making a sale, focusing on understanding individual needs and providing tailored solutions that truly enhance our customers’ lives. This isn’t just about selling; it’s about sharing your passion, building relationships, and ensuring every customer leaves our store feeling confident and satisfied with their purchase.
As a Sales Consultant, you will be responsible for creating an engaging and informative shopping experience. You’ll become an expert on our product lines, from the latest smartphones and laptops to high-tech kitchen appliances and entertainment systems, ensuring you can confidently articulate features, benefits, and competitive advantages. You’ll master the art of consultative selling, actively listening to customer requirements and demonstrating how our products can meet those needs. Your role will involve hitting individual and store sales targets, but always with a focus on ethical selling practices and delivering outstanding customer service. You’ll also assist with store merchandising, maintain product displays, and ensure the store environment is welcoming and organised. If you’re a proactive problem-solver with a genuine interest in technology and a desire to make a real impact on customer satisfaction, then we want to hear from you. Join Currys and help us deliver amazing technology experiences!
Key Responsibilities
- Proactively engage with customers on the sales floor, identifying their needs and preferences.
- Provide expert, tailored advice on a wide range of electrical products and services.
- Demonstrate product features and benefits, ensuring customers understand their choices.
- Achieve individual and team sales targets and key performance indicators (KPIs).
- Process sales transactions accurately and efficiently using our point-of-sale system.
- Handle customer queries, complaints, and returns with professionalism and resolve.
- Maintain a high level of product knowledge across all categories through continuous learning.
- Assist with merchandising, stock replenishment, and maintaining an appealing store environment.
- Promote extended warranties, credit options, and other value-added services.
- Collaborate with team members to ensure a smooth and enjoyable customer journey.
Required Skills
- Proven experience in a customer-facing sales or service role (at least 12 months).
- Excellent interpersonal and communication skills.
- A genuine passion for technology and consumer electronics.
- Ability to work effectively in a fast-paced retail environment.
- Strong problem-solving and negotiation abilities.
- Goal-oriented with a track record of achieving sales targets.
- Basic computer literacy and comfort with point-of-sale systems.
- Flexibility to work varied retail hours, including weekends and holidays.
Preferred Qualifications
- Previous experience specifically within electronics or appliance retail.
- Familiarity with Currys product range and services.
- NVQ Level 2 or equivalent in Retail, Sales, or Customer Service.
- Ability to speak multiple languages is a plus, given our diverse customer base.
Perks & Benefits
- Competitive basic salary with uncapped commission opportunities.
- Generous staff discount on a wide range of technology products.
- Comprehensive training and development programs to advance your career.
- Opportunities for internal progression and career growth within Currys.
- Company pension scheme.
- Life assurance.
- Access to an employee assistance program.
- Holiday allowance that increases with service.
- A supportive and dynamic team environment.
How to Apply
If you’re ready to power up your career and help our customers discover amazing technology, we encourage you to apply! Please click on the application link below to visit our careers page. Search for ‘Sales Consultant’ roles in the Stretford, Manchester area and submit your application online.