About Company
Royal Mail has been a cornerstone of communication and commerce for centuries. While deeply rooted in its heritage, we are committed to embracing modern service delivery and innovation. As a leading postal and delivery service, Royal Mail is known for its reliable and extensive network, connecting communities and businesses. We pride ourselves on our dedication to customer service, operational excellence, and our diverse team. Though our primary operations are internationally recognized, we are thrilled to be establishing a new presence to serve the vibrant community of Bloomington, Indiana, bringing our esteemed service standards and commitment to connectivity to Prospect Hill. Join us as we build a new chapter, fostering a supportive work environment where every team member contributes to our collective success and tradition of dependable service.
Job Description
Are you a highly organized individual with a passion for customer service and a keen eye for detail? Royal Mail is seeking a dedicated and enthusiastic Post Office Clerk to join our brand-new team in Prospect Hill, Bloomington. This is an exciting opportunity to be part of an organization renowned for its legacy of reliable service, now bringing its operational excellence to the local community. As a Post Office Clerk, you will be the face of Royal Mail, providing essential services to our customers. Your primary responsibilities will involve a variety of tasks crucial to the smooth operation of the post office, including processing mail, assisting customers with postage and package queries, and managing various administrative duties. We are looking for someone who can thrive in a fast-paced environment, maintains a professional demeanor, and is committed to delivering exceptional service with every interaction. This immediate start position is perfect for someone looking to contribute meaningfully to a community-focused role within a globally recognized brand. You will play a vital role in ensuring that mail and parcels reach their destinations efficiently, and that our customers experience top-tier assistance. If you are ready to embark on a rewarding career where your contributions are valued, and you can grow alongside a dynamic team, we encourage you to apply.
Key Responsibilities
- Process incoming and outgoing mail and packages, ensuring accurate weighing, postage, and sorting.
- Assist customers with a wide range of postal services, including mailing options, package tracking, and general inquiries.
- Handle cash and electronic transactions accurately, reconcile daily sales, and maintain secure financial records.
- Provide expert advice on postal regulations, services, and products to ensure customer satisfaction.
- Maintain a clean, organized, and welcoming post office environment.
- Manage inventory of stamps, packaging materials, and other postal supplies.
- Resolve customer complaints and issues professionally and efficiently.
- Adhere strictly to Royal Mail's policies and procedures regarding mail handling and security.
Required Skills
- High School Diploma or equivalent
- Proven experience in a customer service or retail environment (minimum 1 year)
- Excellent verbal and written communication skills
- Strong numerical and cash-handling abilities
- Proficiency in basic computer applications
- Ability to stand for extended periods and lift up to 30 lbs.
- A keen eye for detail and strong organizational skills
Preferred Qualifications
- Previous experience in a postal service or logistics role
- Familiarity with postal regulations and services
- Ability to speak multiple languages
- Experience with point-of-sale (POS) systems
Perks & Benefits
- Competitive hourly wage
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan with company match
- Opportunities for career growth and professional development
- Employee assistance program
- Supportive and inclusive work environment
How to Apply
Ready to deliver exceptional service? We invite you to become a part of the Royal Mail team! To apply for this exciting Post Office Clerk position, please click on the application link below. Ensure your resume highlights your customer service experience and any relevant skills. We look forward to reviewing your application and potentially welcoming you to our Prospect Hill team.