About Company
Rolls-Royce, a global powerhouse in aerospace, defense, and power systems, has been at the forefront of engineering innovation for over a century. Our pioneering technologies are deployed across more than 150 countries, serving both civil and military customers. We are driven by a commitment to excellence, sustainability, and pushing the boundaries of what’s possible. Joining Rolls-Royce means becoming part of a diverse, global team dedicated to shaping the future of mobility and power. We foster a culture of continuous learning, collaboration, and respect, where every individual’s contribution is valued. As we continue to evolve our digital capabilities, we seek talented individuals who share our passion for technology and operational excellence, enabling our workforce to thrive in a dynamic global landscape.
Job Description
This is an exciting opportunity for a skilled and motivated IT Support professional to join our global team, working entirely remotely from the Historic District, Daytona Beach area. As a Work From Home IT Support Specialist for Rolls-Royce, you will be a crucial first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of their IT systems and applications. Your mission will be to troubleshoot issues, resolve technical problems efficiently, and deliver exceptional service to maintain productivity across our diverse workforce. You will manage a variety of hardware and software challenges, from desktop support to network connectivity, ensuring our colleagues have the tools they need to perform their critical roles.
This role requires a high degree of independence, strong problem-solving skills, and the ability to communicate complex technical information clearly and concisely to users of varying technical proficiencies. You’ll be leveraging remote access tools, ticketing systems, and knowledge bases to diagnose and resolve issues ranging from operating system malfunctions and application errors to email client configurations and peripheral device support. While working from home, you will be an integral part of a larger IT team, collaborating with colleagues and escalating complex issues to specialized teams when necessary. We are looking for someone who is proactive, enjoys tackling new challenges, and is dedicated to continuous learning in a fast-paced, innovative environment. If you thrive on helping others and are passionate about technology, this remote role at Rolls-Royce offers a unique chance to contribute to a world-leading engineering company from the comfort of your home base. Your dedication will directly impact our operational efficiency and support our global mission, ensuring seamless technology experiences for our dedicated team members worldwide.
Key Responsibilities
- Provide first-line technical support for hardware, software, and network-related issues via phone, email, and chat.
- Diagnose and resolve technical problems, including operating system errors, application malfunctions, and connectivity issues.
- Utilize remote access tools to troubleshoot and resolve user issues efficiently.
- Manage and prioritize support tickets through a helpdesk ticketing system, ensuring timely resolution and clear communication.
- Assist with setup and configuration of new equipment and software for remote employees.
- Maintain accurate documentation of technical procedures, user guides, and troubleshooting steps.
- Escalate complex issues to appropriate second-level support teams when necessary.
- Educate users on best practices for IT security and system usage.
- Participate in ongoing training and professional development to stay current with technology trends.
Required Skills
- Minimum of 3 years of experience in an IT Support or Helpdesk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong knowledge of Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint).
- Familiarity with network fundamentals (TCP/IP, DNS, VPN).
- Experience with remote support software and ticketing systems.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Strong customer service orientation and ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience with specific enterprise-level ticketing systems (e.g., ServiceNow, Jira Service Management).
- Prior experience working in a fully remote or hybrid IT support capacity.
- Familiarity with cloud-based services and virtual desktop infrastructure (VDI).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Generous paid time off and holidays.
- Remote work setup allowance.
- Opportunities for professional development and continuous learning.
- Employee assistance program.
- Flexible work schedule to promote work-life balance.
- Access to a global network of colleagues and diverse career growth paths.
How to Apply
To apply for this exciting remote opportunity, please click on the application link below. Ensure your resume highlights your technical expertise and experience in a remote support environment, demonstrating your ability to excel with minimal direct supervision. We look forward to reviewing your application and potentially welcoming you to the Rolls-Royce team!