About Company
The Bookstore in the Grove is a beloved independent bookstore nestled in the heart of Coconut Grove, Miami. For over two decades, we have served as a vibrant cultural hub, offering a carefully curated selection of books across all genres, unique literary events, author signings, and a welcoming space for community gathering. We pride ourselves on our knowledgeable staff, personalized customer service, and our commitment to fostering a love for reading and intellectual curiosity within our diverse community. Our mission extends beyond selling books; we aim to create an experience that enriches minds and connects people. We are deeply rooted in the local Coconut Grove culture, embracing its unique charm and vibrant energy, and strive to reflect that in our store’s atmosphere and offerings. Joining our team means becoming a part of a legacy that celebrates literature and community.
Job Description
Are you a natural leader with a passion for books, a knack for exceptional customer service, and a desire to work in a dynamic, community-focused environment? The Bookstore in the Grove is seeking an enthusiastic and experienced Retail Supervisor to join our dedicated team. This full-time, daytime hours role is perfect for an individual who thrives on the energy of retail, possesses strong organizational skills, and is committed to creating an inviting and efficient shopping experience for our patrons. As a Retail Supervisor, you will be instrumental in the daily operations of our store, ensuring smooth workflow, motivating our team, and upholding our high standards of service. You will oversee various aspects of store management during your shifts, from merchandise presentation to staff coordination, and play a crucial role in maintaining the unique charm that defines our bookstore. This includes managing daily staff schedules, handling customer inquiries and feedback, ensuring the store is always well-maintained and visually appealing, and supporting the Store Manager in overall operational excellence. If you are eager to contribute to a local institution that values culture, community, and the written word, we encourage you to apply. This position offers an exciting opportunity to blend your retail expertise with your love for literature in a truly special setting, impacting both our customers and our team.
Key Responsibilities
- Supervise daily retail operations, ensuring smooth workflow and efficient task completion across shifts.
- Lead, mentor, and motivate a team of booksellers, fostering a positive and productive work environment.
- Provide exceptional customer service, assisting patrons with book recommendations, special orders, and general inquiries.
- Oversee merchandise presentation, ensuring shelves are well-stocked, organized, and visually appealing according to store standards.
- Handle cash register operations, process transactions accurately, and manage daily cash reconciliation.
- Assist with inventory management, including receiving shipments, processing new arrivals, stocking shelves, and organizing backstock.
- Address customer concerns and resolve issues promptly and professionally, escalating to the Store Manager when necessary.
- Ensure compliance with store policies and procedures, including comprehensive opening and closing routines.
- Support the planning and execution of in-store events, such as author signings, book club meetings, and children's story times.
- Maintain a clean, organized, and welcoming store environment at all times, including display areas and common spaces.
- Train new booksellers on store procedures, product knowledge, and customer service best practices.
- Collaborate with the Store Manager on scheduling, performance reviews, and identifying opportunities for operational improvements.
Required Skills
- Proven experience in a retail supervisory or leadership role (minimum 12 months).
- Strong customer service orientation with a genuine passion for assisting people and creating positive experiences.
- Excellent communication and interpersonal skills, capable of engaging with both staff and customers effectively.
- Ability to motivate, guide, and lead a small team effectively towards common goals.
- Proficiency in point-of-sale (POS) systems and basic computer applications (e.g., Microsoft Office Suite).
- Strong organizational skills and meticulous attention to detail in all tasks.
- Ability to work independently and as part of a collaborative team, demonstrating initiative.
- Flexibility to work consistent daytime hours, including weekends and holidays as needed.
- A genuine interest in books, literature, and community engagement, reflecting the store's mission.
Preferred Qualifications
- Previous experience working specifically in a bookstore or a similar specialty retail environment.
- Familiarity with various book genres, authors, and publishing trends.
- Associate's or Bachelor's degree in a relevant field (e.g., Business Management, Literature, Retail Studies).
- Experience with visual merchandising and creating engaging retail displays that attract customers.
- Bilingual (English/Spanish) skills are a significant plus, given Miami's diverse population and customer base.
Perks & Benefits
- Competitive salary and opportunities for professional growth within a cherished local business.
- Generous employee discount on books and all store merchandise.
- Opportunity to work in a vibrant, community-focused independent bookstore environment.
- Engage directly with authors and participate in unique literary events.
- Be part of a supportive and collaborative team that shares a passion for reading.
- Contribution to a cultural cornerstone of Coconut Grove, Miami.
- Paid time off (PTO) and holiday pay to ensure work-life balance.
- Health and dental benefits package (details provided upon formal job offer).
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please include a comprehensive resume and a thoughtful cover letter detailing your relevant experience and why you are passionate about joining The Bookstore in the Grove. In your cover letter, please mention your favorite book and briefly explain why it resonates with you.