About Company
Belk is the largest privately owned department store chain in the United States, with a rich history spanning over 130 years. Founded on the principles of providing fashion, beauty, and home essentials with exceptional service, Belk has grown to operate nearly 300 stores across 16 Southern states. We are deeply committed to our customers and the communities we serve, offering a curated selection of national brands and private labels. At Belk, we believe in empowering our associates, fostering a culture of innovation, and delivering an enjoyable shopping experience. Join our team and be part of a company that values tradition, embraces change, and celebrates Southern style.
Job Description
Belk is seeking an enthusiastic, results-driven Retail Store Manager to lead our team in National Hills, Augusta. This pivotal full-time role offers an exciting opportunity to oversee all facets of store operations, driving sales growth, enhancing customer satisfaction, and fostering a positive, productive work environment. As the Store Manager, you will be the cornerstone of our store’s success, directly impacting our brand’s reputation and financial performance. You’ll inspire your team to deliver exceptional service, ensure operational excellence, and maintain a visually appealing and organized store that aligns with Belk’s high standards. This position is ideal for a dynamic leader with a proven track record in retail management, passionate about fashion, home goods, and creating memorable shopping experiences for our valued customers. You will play a crucial role in inventory management, merchandising strategies, payroll oversight, and ensuring compliance with company policies and procedures. We’re looking for someone who can not only meet but exceed targets, motivate a diverse team, and adapt quickly to a fast-paced retail landscape. Join Belk and contribute to a legacy of style, service, and community engagement.
Key Responsibilities
- Drive sales performance and profitability through effective leadership, merchandising, and customer service strategies.
- Recruit, hire, train, develop, and supervise a high-performing team of retail associates, fostering a culture of excellence and accountability.
- Ensure outstanding customer service is consistently delivered, resolving customer issues promptly and effectively to maintain satisfaction and loyalty.
- Manage all store operations, including inventory control, visual merchandising, loss prevention, store maintenance, and cash handling procedures.
- Develop and implement local marketing and promotional initiatives to increase store traffic and sales.
- Monitor key performance indicators (KPIs) and sales targets, adjusting strategies as needed to achieve business objectives.
- Conduct regular team meetings, performance reviews, and coaching sessions to ensure continuous improvement.
- Maintain a safe, clean, and organized store environment in compliance with all company policies and governmental regulations.
- Oversee payroll management, scheduling, and labor cost control to optimize efficiency.
- Implement visual merchandising standards to create an attractive and engaging shopping experience.
- Handle administrative tasks, including reporting, data analysis, and communication with regional management.
Required Skills
- Proven experience in retail management, including sales and operations management.
- Strong leadership and team-building abilities with a focus on coaching and development.
- Excellent communication, interpersonal, and customer service skills.
- Demonstrated ability to achieve sales targets and manage profitability.
- Proficiency in retail point-of-sale (POS) systems and basic computer applications (Microsoft Office Suite).
- Solid understanding of visual merchandising principles and inventory control.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Preferred Qualifications
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Experience with loss prevention strategies and security systems.
- Familiarity with fashion and home goods trends.
- Bilingual proficiency (English and Spanish) is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discount on merchandise.
- 401(k) retirement plan with company match.
- Opportunities for career growth and advancement within a large retail organization.
- Life insurance and disability benefits.
- Employee assistance program.
How to Apply
If you are a passionate and experienced retail leader ready to make a significant impact, we encourage you to apply! Please click on the application link below to submit your resume and cover letter directly through our career portal.