About Company
Indigo Books & Music Inc. is Canada’s largest book and lifestyle retailer, operating under the banners Indigo, Chapters, Coles, and Indigospirit. We are more than just a bookstore; we are a cultural destination, a place for discovery, and a community hub. Our mission is to enrich the lives of our customers by inspiring them to live their best lives, one book and one thoughtfully chosen gift at a time. We believe in fostering a diverse, inclusive, and passionate team who share our love for storytelling, learning, and connection. With a strong commitment to empowering our employees and providing exceptional customer experiences, Indigo is a place where you can grow your career and make a meaningful impact. Join our vibrant team and help us build a future where every customer finds something to spark their imagination. We pride ourselves on creating a welcoming atmosphere for both our customers and our team members, celebrating individuality and fostering a culture of continuous learning and mutual respect.
Job Description
Are you passionate about connecting with people, sharing your love for books and lifestyle products, and creating memorable experiences? Indigo Books & Music Inc. is seeking a dynamic and customer-focused Retail Sales Assistant to join our team in vibrant Toronto, Ontario. In this pivotal role, you will be the heart of our store, guiding customers through our diverse range of offerings, from the latest bestsellers to unique gifts, stationery, and home decor items. We are committed to fostering an inclusive environment and welcome applications from talented individuals who may require visa support to work in Canada. While we do not offer direct sponsorship for all roles, we are prepared to support qualified candidates through the necessary documentation and processes in accordance with Canadian immigration laws, and we strongly encourage international applicants to explore this opportunity. As a Retail Sales Assistant, you’ll engage directly with customers, understand their needs, and recommend products that truly resonate with them. You’ll play a crucial role in maintaining our inviting store aesthetic, ensuring products are beautifully displayed and inventory is managed efficiently. This isn’t just a job; it’s an opportunity to grow within Canada’s leading book and lifestyle retailer, where your enthusiasm for learning and customer service can shine. You’ll contribute to a lively, intellectual, and inspiring environment, helping us create unforgettable experiences for every visitor. If you are an energetic, empathetic, and organized individual eager to contribute to a beloved Canadian brand, we invite you to apply and become a vital part of our community.
Key Responsibilities
- Engage customers in a friendly and professional manner, identifying their needs and providing expert product recommendations.
- Process sales transactions accurately and efficiently using our point-of-sale (POS) system.
- Maintain an organized and visually appealing store environment, including merchandising, shelving, and inventory management.
- Assist with incoming shipments, stock rotation, and ensuring products are readily available for purchase.
- Handle customer inquiries, resolve issues, and provide exceptional post-purchase support.
- Stay informed about new products, promotions, and store events to effectively communicate with customers.
- Collaborate with team members to achieve sales targets and maintain a positive working atmosphere.
- Adhere to all company policies and procedures, including health and safety guidelines.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Demonstrated passion for customer service and creating positive experiences.
- Ability to work effectively in a fast-paced retail environment.
- Strong organizational skills and attention to detail.
- Basic computer proficiency and comfort with POS systems.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a retail sales or customer service role (1 year).
- Proficiency in additional languages (e.g., French, Mandarin, Spanish) is an asset.
- Genuine interest in books, literature, lifestyle products, or cultural trends.
- Ability to adapt and learn new product knowledge quickly.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Generous employee discount on books and merchandise.
- Comprehensive benefits package for full-time employees (medical, dental, vision).
- Opportunities for professional development and career advancement within Indigo.
- A vibrant, inclusive, and supportive work environment.
- Being part of a team that fosters a love for reading and culture.
- Access to exclusive employee events and product previews.
How to Apply
Ready to embark on a fulfilling career with Indigo? We encourage passionate and customer-focused individuals from all backgrounds to apply. Click on the application link below to submit your resume and cover letter directly. We look forward to learning more about you and how you can contribute to our team!