About Company
At PDQ Restaurants (People Dedicated to Quality), we believe that fast food doesn’t have to mean compromising on quality or experience. Founded on the principle of serving fresh, delicious food made from scratch in a fast-casual setting, PDQ has become a beloved name in the hospitality industry. Our commitment extends beyond the plate to fostering a vibrant, supportive, and growth-oriented environment for our team members. We pride ourselves on creating an atmosphere where both our guests and our employees feel valued and respected. From hand-breaded chicken tenders to house-made sauces and fresh salads, every item reflects our dedication to culinary excellence. We are more than just a restaurant; we are a community-focused organization that believes in giving back and making a positive impact. Join a team where your passion for hospitality and leadership can truly shine, contributing to a brand that’s ‘People Dedicated to Quality’ in every sense.
Job Description
Are you a natural leader with a passion for exceptional hospitality and a knack for inspiring a team? PDQ Restaurants in Davie, Florida, is seeking an enthusiastic and dynamic Restaurant Team Leader to join our growing family. This pivotal role is perfect for an individual who thrives in a fast-paced environment, excels at customer service, and is ready to take on significant responsibility in managing daily restaurant operations. As a Team Leader, you will be at the heart of our operations, ensuring that every guest experience is nothing short of outstanding while empowering your team to deliver their best. You will be responsible for upholding PDQ’s high standards of quality, service, and cleanliness, acting as a crucial link between management and our front-line team members. This position offers a unique opportunity to grow your leadership skills within a supportive company culture, where your contributions are recognized and rewarded. If you are passionate about fresh food, exceptional service, and developing others, this is the perfect opportunity to advance your career with a company that truly cares about its people and its product.
Key Responsibilities
- Lead, coach, and develop a team of restaurant staff, fostering a positive and productive work environment.
- Oversee daily restaurant operations, including opening and closing procedures, cash handling, and inventory management.
- Ensure exceptional guest service is consistently delivered, addressing customer feedback and resolving issues promptly and professionally.
- Maintain strict adherence to PDQ's food quality standards, portion control, and presentation guidelines.
- Monitor and manage food safety and sanitation practices, ensuring compliance with all local and state regulations.
- Assist with scheduling, training new team members, and conducting performance reviews.
- Collaborate with the management team to identify areas for operational improvement and implement effective solutions.
- Support marketing and promotional activities to drive sales and enhance brand visibility.
- Manage store cleanliness and organization, ensuring a welcoming environment for all guests.
Required Skills
- Minimum of 2 years of experience in a leadership role within the restaurant or hospitality industry.
- Proven ability to motivate, train, and manage a diverse team.
- Strong understanding of restaurant operations, including food preparation, inventory, and cost control.
- Exceptional customer service skills with a commitment to exceeding guest expectations.
- Excellent communication and interpersonal abilities.
- Ability to thrive in a fast-paced, high-volume environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Proficiency in basic computer applications and point-of-sale (POS) systems.
Preferred Qualifications
- Associate's degree in Hospitality Management, Business Administration, or a related field.
- ServSafe certification or equivalent food safety certification.
- Experience with PDQ Restaurants or similar fast-casual dining concepts.
- Demonstrated ability to meet and exceed operational targets and KPIs.
- Strong problem-solving and decision-making capabilities.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive training and professional development programs.
- Flexible scheduling options.
- Employee meal discounts.
- Health, dental, and vision insurance options for eligible employees.
- Paid time off (PTO) and holiday pay.
- A supportive and team-oriented work environment.
- Opportunity to be part of a rapidly growing and respected brand.
How to Apply
If you are a driven individual with a passion for people and quality food, we invite you to apply! Please click on the application link below to submit your resume and cover letter directly through our careers portal. Be sure to highlight your leadership experience and your commitment to exceptional hospitality.