About Company
The Torfin is a vibrant and beloved gastropub located in the heart of Corstorphine, Edinburgh. Renowned for its warm ambiance, exceptional culinary offerings, and a wide selection of craft beers and fine wines, The Torfin prides itself on delivering a memorable dining experience. We are committed to using fresh, locally sourced ingredients to create delicious dishes that cater to a diverse clientele. Our team is passionate about hospitality, and we foster a supportive and dynamic work environment where every individual is valued and encouraged to grow. Join us in continuing to build our reputation as a cornerstone of the Corstorphine community, where quality food, drink, and service are paramount.
Job Description
Are you a passionate and experienced hospitality professional looking for your next leadership opportunity? The Torfin, a popular gastropub in Corstorphine, Edinburgh, is seeking a dynamic and dedicated Restaurant Supervisor to join our management team. This crucial role is at the heart of our daily operations, directly overseeing our front-of-house staff and ensuring every guest receives an outstanding dining experience from the moment they walk through our doors until they depart. You will be instrumental in maintaining our high standards of service, managing the efficient flow of the restaurant during peak hours, and fostering a positive, productive, and collaborative environment for our entire team. We’re looking for someone with proven leadership skills, a keen eye for detail, and an unwavering commitment to customer satisfaction and operational excellence. As a Restaurant Supervisor, you will be responsible for a wide array of tasks, from comprehensive staff training and performance management to meticulous inventory oversight and ensuring strict compliance with all health and safety regulations. You will work closely with the General Manager and Head Chef to coordinate seamless service, proactively resolve guest concerns efficiently and gracefully, and uphold the welcoming, convivial atmosphere that The Torfin is known for throughout the community. This is more than just a job; it’s an opportunity to truly shape the future of our service delivery, inspire and motivate a dedicated team, and contribute significantly to our continued success and growing reputation. If you thrive in a fast-paced and rewarding environment, genuinely love working with people, and are ready to take on a leadership role with real impact, we strongly encourage you to apply.
Key Responsibilities
- Supervise, train, and mentor front-of-house staff, including servers, bartenders, and hosts, ensuring adherence to the highest service standards and company policies.
- Oversee daily restaurant operations, including accurate opening and closing procedures, secure cash handling, and efficient reservation management.
- Monitor service quality and guest satisfaction continuously, promptly and professionally addressing any concerns or feedback to ensure a consistently positive and memorable dining experience.
- Manage staff scheduling, breaks, and task assignments to optimize workflow, efficiency, and productivity during all shifts.
- Conduct regular inventory checks for beverages and all front-of-house supplies, assisting with ordering, stock rotation, and minimizing waste.
- Ensure strict compliance with all health, safety, and hygiene regulations, including food safety standards and responsible alcohol service laws.
- Collaborate effectively with the kitchen team to ensure seamless communication and efficient, timely food delivery to guests.
- Assist in conducting performance reviews, implementing disciplinary actions when necessary, and facilitating continuous professional development for team members.
- Contribute to fostering a positive, inclusive, and highly motivational work environment for all staff.
- Accurately handle customer payments and proficiently operate the Point-of-Sale (POS) system.
- Identify opportunities for service improvement and actively implement new strategies to enhance operational efficiency and guest satisfaction.
Required Skills
- Proven leadership and team management abilities in a restaurant setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making capabilities.
- Exceptional customer service orientation and conflict resolution skills.
- Thorough understanding of food safety and hygiene regulations.
- Proficiency in Point-of-Sale (POS) systems and basic computer skills.
- Ability to work effectively under pressure in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays.
Preferred Qualifications
- Diploma or degree in Hospitality Management or a related field.
- Certified in food hygiene and safety.
- Experience with inventory management software.
- First Aid certification.
Perks & Benefits
- Competitive salary and share of tips.
- Employee discounts on food and beverages.
- Opportunities for professional development and career progression.
- A supportive and friendly team environment.
- Complimentary staff meals during shifts.
- Flexible scheduling options where possible.
How to Apply
Ready to lead a fantastic team and elevate our guest experience? Click the application link below to submit your CV and a cover letter detailing your relevant experience and why you’re the perfect fit for The Torfin.