About Company
Happy Coffee & Wine is a beloved local gem nestled in the heart of Bloordale Village, Toronto. We pride ourselves on creating a warm, inviting atmosphere where community thrives, and exceptional experiences are served daily. From our meticulously crafted coffees and delightful pastries to our thoughtfully curated selection of wines and savory bites, we are dedicated to quality and hospitality. We believe in fostering a positive and supportive environment for both our customers and our team members, striving to be a place where everyone feels welcome and valued. Join our vibrant team and be part of a company that celebrates good taste, great company, and genuine service in one of Toronto’s most dynamic neighborhoods. We are more than just a cafe and wine bar; we are a community hub where every interaction leaves a lasting, positive impression.
Job Description
Are you passionate about hospitality and eager to kickstart your career in the vibrant restaurant industry? Happy Coffee & Wine is actively seeking an enthusiastic and dedicated Restaurant Server Trainee to join our dynamic team in Bloordale Village, Toronto. This is an incredible opportunity for individuals with little to no prior serving experience who are keen to learn the ropes from experienced professionals. As a Server Trainee, you will embark on a comprehensive training journey, immersing yourself in the art of exceptional customer service, mastering our diverse menu, and understanding the rhythm of a busy, beloved establishment. You will learn how to greet guests warmly, present menus with confidence, accurately take food and beverage orders using our modern point-of-sale (POS) system, and ensure every guest’s dining experience is nothing short of delightful. Beyond the technical skills, you’ll develop crucial interpersonal abilities, teamwork, and problem-solving in a fast-paced environment. This role is perfect for someone who is a quick learner, possesses a positive attitude, thrives on making people happy, and is looking for a long-term career in hospitality. We are committed to nurturing your potential, providing you with the foundation needed to grow into a skilled and confident server. If you’re ready to dive into a rewarding role where every day brings new learning, opportunities to shine, and the chance to contribute to a positive community atmosphere, apply today and become a cherished member of the Happy Coffee & Wine family! We are hiring now and eager to welcome our next rising star.
Key Responsibilities
- Complete comprehensive training on all aspects of server duties, including menu knowledge, POS operation, and service standards.
- Warmly greet and seat guests, providing an inviting first impression and guiding them through their dining experience.
- Accurately take food and beverage orders from guests, ensuring all special requests and dietary restrictions are noted.
- Deliver food and beverages to tables in a timely and efficient manner, maintaining high standards of presentation.
- Ensure guest satisfaction by anticipating needs, checking in regularly, and addressing any concerns promptly and professionally.
- Learn and maintain thorough knowledge of our coffee selections, wine list, food menu items, ingredients, and daily specials.
- Assist with table setup, clearing of dishes, and resetting tables efficiently for new guests.
- Maintain cleanliness and organization of the dining area, server stations, and other assigned sections.
- Handle cash and card transactions accurately, process payments, and manage end-of-shift reconciliation.
- Collaborate effectively with kitchen staff, baristas, and other front-of-house team members to ensure seamless service.
- Adhere to all health and safety regulations, including food handling and alcohol service guidelines.
Required Skills
- No prior serving experience required – a strong willingness to learn is paramount.
- Excellent verbal communication and interpersonal skills, with a friendly and approachable demeanor.
- A positive, 'can-do' attitude and a strong work ethic.
- Ability to work effectively in a fast-paced, dynamic restaurant environment.
- Reliability and punctuality are essential for maintaining smooth operations.
- Legally eligible to work in Canada.
- Ability to stand and walk for extended periods, and lift up to 25 lbs.
Preferred Qualifications
- Some previous experience in a customer service-oriented role (e.g., retail, call center).
- Flexibility to work evenings, weekends, and holidays as required by business needs.
- Smart Serve certification (or willingness to obtain it promptly upon hiring).
Perks & Benefits
- Comprehensive paid training program designed to equip you with all necessary skills.
- Competitive hourly wage plus participation in a fair and transparent tip-sharing pool.
- Generous staff meal discounts on our delicious food and beverages.
- Opportunity for career growth and advancement within a thriving local business.
- A supportive, friendly, and collaborative team environment where everyone helps each other.
- Located in the vibrant Bloordale Village with easy access to public transport (steps from the subway).
- Employee recognition programs and team-building events.
How to Apply
Ready to bring your enthusiasm and passion to Happy Coffee & Wine? We encourage all interested candidates to apply directly through our official application portal. Please click on the application link below to submit your resume and a brief cover letter outlining why you’d be a great fit for our team and your excitement for the hospitality industry. We appreciate all applications, but only those selected for an interview will be contacted. We look forward to hearing from you!