About Company
The Betsy South Beach is an award-winning luxury boutique hotel renowned for its sophisticated art, culture, and literary programming, alongside its exceptional hospitality. Located directly on Ocean Drive, The Betsy offers guests an unparalleled experience of elegance, comfort, and culinary excellence. Our commitment to service is reflected in every detail, from our thoughtfully designed interiors to our distinctive dining venues. We foster a vibrant, inclusive environment where passionate individuals can thrive and contribute to creating memorable moments for our discerning guests. Joining The Betsy means becoming part of a team dedicated to upholding a legacy of refined service and cultural enrichment in the heart of South Beach.
Job Description
Are you an enthusiastic and detail-oriented hospitality professional with a flair for creating unforgettable dining experiences? The Betsy South Beach, an iconic luxury boutique hotel nestled on vibrant Ocean Drive, is actively seeking a talented and dedicated Restaurant Server to elevate our esteemed hotel dining team. In this pivotal role, you will serve as a primary point of contact for our discerning guests, guiding them through our sophisticated culinary journey with warmth, professionalism, and expert knowledge. Your responsibilities will extend beyond simply taking orders; you will master our diverse menus, offer thoughtful recommendations on food and wine pairings, process orders accurately using our POS system, and ensure timely and elegant delivery of dishes and beverages. We are looking for an individual who possesses an innate ability to anticipate guest needs, maintain a pristine dining environment, and resolve any concerns with grace and efficiency. You will collaborate closely with our culinary and bar teams, ensuring seamless service flow and a cohesive guest experience from arrival to departure. This position demands exceptional communication skills, a proactive approach to problem-solving, and an unwavering commitment to exceeding guest expectations in a high-volume, upscale setting. As an ambassador for The Betsy, you will contribute significantly to our reputation for unparalleled luxury and genuine hospitality, embodying our brand’s essence in every interaction. If you thrive in a dynamic, fast-paced environment, possess a strong work ethic, and are eager to grow your career within a supportive and prestigious hotel known for its art, culture, and culinary excellence, we encourage you to apply. Join a team where your passion for service is celebrated, and your contributions directly enhance our guests’ cherished memories of South Beach.
Key Responsibilities
- Warmly greet and seat guests in the dining area, presenting menus and daily specials.
- Accurately take food and beverage orders, utilizing a Point of Sale (POS) system.
- Provide expert recommendations on menu items, including wine and beverage pairings.
- Deliver food and beverages to tables in a timely and elegant manner, ensuring presentation standards.
- Clear tables efficiently and reset for new guests, maintaining cleanliness and organization.
- Handle guest inquiries and resolve complaints professionally and courteously.
- Process payments accurately and efficiently.
- Collaborate effectively with kitchen staff, bartenders, and other service team members.
- Maintain a thorough knowledge of all menu items, ingredients, and preparation methods.
- Adhere to all food safety and hygiene regulations.
Required Skills
- Minimum 1 year of experience as a server in a fast-paced restaurant or hotel setting.
- Excellent communication and interpersonal skills.
- Strong knowledge of POS systems.
- Ability to multitask and remain composed under pressure.
- Exceptional customer service and guest relations skills.
- Professional appearance and demeanor.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Experience in a luxury hotel or fine dining establishment.
- Knowledge of wine, spirits, and mixology.
- Fluency in multiple languages (especially Spanish).
- Certification in food safety and alcohol service (e.g., TIPS, ServSafe).
Perks & Benefits
- Competitive hourly wage plus excellent tips.
- Comprehensive health, dental, and vision insurance options.
- Paid time off and holiday pay.
- Employee discounts on hotel stays and dining.
- Opportunities for career advancement and professional development.
- Supportive and inclusive work environment.
- Access to exclusive hotel events and cultural programming.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please indicate your interest in the ‘Restaurant Server – Hotel Dining’ position in your application.