About Company
Ken’s House of Pancakes has been a beloved Big Island institution for decades, renowned for its hearty breakfasts, delicious lunches, and a warm, inviting atmosphere that feels like home. A true Hilo landmark, we pride ourselves on serving up classic American comfort food with a local touch, all delivered with genuine aloha spirit. Our establishment is more than just a restaurant; it’s a gathering place where locals and visitors alike create cherished memories over plates piled high with pancakes, omelets, and our famous saimin. We are committed to fostering a friendly, fast-paced, and supportive environment for both our team and our guests. Join our ʻohana and be a part of Hilo’s culinary legacy!
Job Description
Are you a morning person with a passion for hospitality and a knack for making people smile? Ken’s House of Pancakes in Hilo is seeking an enthusiastic and dedicated Restaurant Server to join our daytime team. In this pivotal role, you will be the face of our restaurant, ensuring every guest enjoys a memorable dining experience from the moment they walk through our doors. This isn’t just about taking orders; it’s about connecting with our patrons, anticipating their needs, and embodying the friendly, efficient service that Ken’s is famous for. You’ll work in a dynamic, fast-paced environment where teamwork and a positive attitude are key to success. If you thrive in a bustling setting, love engaging with people, and are eager to contribute to a cherished local business, we encourage you to apply! This full-time position offers consistent daytime hours, allowing for a healthy work-life balance while being part of a vibrant community.
Key Responsibilities
- Warmly greet guests upon arrival, seat them, and present menus with a friendly, welcoming demeanor.
- Accurately take food and beverage orders, providing recommendations and answering questions about menu items.
- Efficiently enter orders into the POS system and communicate effectively with kitchen staff to ensure timely and correct meal preparation.
- Deliver food and beverages to tables in a timely manner, ensuring presentation and accuracy meet Ken's standards.
- Regularly check on guests throughout their meal to ensure satisfaction, anticipate needs, and promptly address any concerns.
- Process payments accurately using the POS system and handle cash or credit card transactions responsibly.
- Maintain cleanliness and organization of assigned dining areas, including tables, chairs, and server stations.
- Collaborate with other team members to provide seamless service and support a positive work environment.
- Adhere to all food safety and sanitation guidelines, as well as company policies and procedures.
Required Skills
- Minimum 1 year of experience as a server in a fast-paced restaurant environment.
- Excellent communication and interpersonal skills, with a genuine desire to serve guests.
- Ability to work efficiently and accurately under pressure during peak service hours.
- Strong attention to detail and ability to multitask effectively.
- Basic math skills for handling payments and making change.
- Must be able to stand and walk for extended periods and lift up to 25 pounds.
- Availability to work daytime shifts, including weekends and holidays.
Preferred Qualifications
- Experience with POS systems commonly used in the restaurant industry.
- Knowledge of local Hawaiian culture and attractions to better engage with diverse clientele.
- A passion for food service and a positive, 'can-do' attitude.
Perks & Benefits
- Competitive hourly wage plus excellent tips.
- Consistent daytime schedule, promoting a great work-life balance.
- Meal discounts for employees.
- Opportunity to be part of a historic and beloved local Hilo establishment.
- Supportive and team-oriented work environment.
- Growth opportunities within the company.
How to Apply
If you are ready to bring your exceptional service skills to a Hilo landmark, we want to hear from you! Please click on the application link below to submit your resume and a brief cover letter outlining your relevant experience and why you’d be a great fit for Ken’s House of Pancakes. We look forward to reviewing your application!