About Company
Hôtel de la Poste Likasi stands as a beacon of hospitality in the vibrant city of Likasi, Haut-Katanga Province, Democratic Republic of Congo. For decades, we have proudly served both local residents and international visitors, offering comfortable accommodation, exceptional event spaces, and a culinary experience that reflects the rich flavors of the region and beyond. Our commitment is to excellence, guest satisfaction, and fostering a welcoming environment for all. We believe in investing in our people, providing a supportive workplace where talent can thrive and careers can grow. Join our dedicated team and contribute to a legacy of quality service and memorable experiences at a truly local institution.
Job Description
Are you a seasoned leader with a passion for culinary excellence and impeccable service? Hôtel de la Poste Likasi is seeking an experienced and dynamic Restaurant Manager to lead our food service operations. This pivotal role requires a professional who can not only oversee daily restaurant functions but also inspire a team, innovate our offerings, and ensure every guest leaves with an unforgettable dining experience.
As Restaurant Manager, you will be the driving force behind our restaurant’s success, responsible for maintaining high standards of food quality, service, and cleanliness, while also managing financial performance and staff development. You will work closely with the kitchen team, front-of-house staff, and hotel management to create a harmonious and efficient operation. We are looking for someone who thrives in a fast-paced environment, possesses strong leadership qualities, and has a keen eye for detail. This is an exciting opportunity for an individual to bring their expertise and creativity to a well-established hotel and make a significant impact on our guest’s satisfaction and our restaurant’s reputation. Your leadership will directly influence staff morale, operational efficiency, and ultimately, our reputation for culinary excellence in Likasi. If you are ready to take on a challenging yet rewarding role where you can truly make a difference, we encourage you to apply.
Key Responsibilities
- Oversee and manage all aspects of daily restaurant operations, ensuring smooth workflow and efficiency from opening to closing.
- Lead, train, mentor, and motivate a diverse team of restaurant staff, fostering a positive and productive work environment that encourages growth and high performance.
- Develop and implement staffing schedules, managing labor costs effectively while ensuring adequate coverage for peak and off-peak hours.
- Monitor food quality, presentation, and service standards to ensure they consistently meet or exceed guest expectations and hotel benchmarks.
- Handle guest inquiries, feedback, and complaints professionally and promptly, resolving issues to ensure guest satisfaction and loyalty.
- Manage inventory, ordering, and stock control for food, beverages, and supplies, minimizing waste, optimizing costs, and ensuring availability.
- Ensure strict adherence to all health, safety, and sanitation regulations, maintaining a clean and safe dining environment for both guests and staff.
- Collaborate with the kitchen team and Head Chef to develop menus, special promotions, and culinary events that appeal to our diverse clientele.
- Manage restaurant budgets, analyze sales figures, and implement strategies to improve profitability and achieve financial targets.
- Conduct regular performance reviews for staff, identify training needs, and implement development programs to enhance skills and career progression.
- Implement marketing and promotional activities to attract and retain customers, working closely with the hotel's marketing department.
- Maintain a strong understanding of current food and beverage trends, competitor activities, and local market dynamics to ensure our offerings remain competitive and appealing.
Required Skills
- Proven experience as a Restaurant Manager or similar leadership role in a hotel or high-volume restaurant setting (minimum 4 years).
- Exceptional leadership and team management skills, with the ability to inspire and motivate staff towards common goals.
- Demonstrated ability to deliver outstanding customer service and resolve guest concerns effectively and empathetically.
- Strong financial acumen, including budgeting, cost control, P&L analysis, and sales forecasting.
- Excellent communication and interpersonal skills, fluent in both French and English (verbal and written) to interact with a diverse team and clientele.
- Proficiency in restaurant management software, Point of Sale (POS) systems, and basic office applications.
- Sound knowledge of food and beverage operations, including inventory management, quality control, and service protocols.
- Ability to work effectively under pressure, manage multiple tasks simultaneously, and adapt to changing priorities.
- Strong problem-solving and decision-making abilities, with a proactive approach to operational challenges.
Preferred Qualifications
- Bachelor’s degree or diploma in Hospitality Management, Culinary Arts, or a related field.
- Knowledge of local food safety regulations and hygiene standards specific to the Democratic Republic of Congo.
- Experience with event planning and catering services within a hotel environment.
- Familiarity with local suppliers and market trends in Likasi and Haut-Katanga Province.
- Additional language proficiency (e.g., Swahili) to better connect with local staff and guests.
Perks & Benefits
- Competitive salary and performance-based incentives tied to restaurant profitability and guest satisfaction.
- Comprehensive health and wellness benefits package.
- Daily meal allowance during working hours.
- Opportunities for professional development and career advancement within a reputable hotel group.
- A dynamic, collaborative, and supportive work environment.
- Accommodation assistance for relocated candidates (case by case basis, subject to hotel policy).
- Employee discounts on hotel services, including dining and stays.
- Contribution to a well-established local institution with a strong community presence.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and why they are the ideal candidate for this pivotal role. Please click on the application link below to apply directly.