About Company
PwC is a global network of firms in 152 countries with over 327,000 people committed to delivering quality in assurance, advisory, and tax services. Our core purpose is to build trust in society and solve important problems. We’re part of a vibrant community of solvers who are passionate about leveraging the power of technology, data, and human innovation to create lasting value. At PwC, we actively embrace change, encourage pioneering innovation, and champion inclusive collaboration, fostering an environment where our people can thrive both professionally and personally. You’ll join a diverse team, bringing fresh perspectives and utilizing advanced technological solutions to deliver exceptional client service. We are deeply invested in our people, providing continuous learning opportunities, robust career development paths, and fostering a culture of excellence, integrity, and respect. Join PwC and contribute to a legacy of impact.
Job Description
Are you a tech-savvy problem-solver with a passion for helping others navigate the complexities of technology? PwC is seeking a dedicated and experienced Remote IT Support Specialist to join our dynamic and globally connected technology team. In this pivotal role, you will serve as the crucial first point of contact for our employees, providing essential technical assistance and unwavering support related to computer systems, hardware, software applications, and network connectivity. While the position offers the flexibility of a fully remote work model, allowing you to contribute to a leading global firm from the comfort and convenience of your home office, we are specifically seeking candidates residing within the Oxnard, California region. This geographical alignment ensures local responsiveness when needed and fosters a sense of community.
You will play a critical role in ensuring the seamless operation of our internal IT infrastructure, efficiently resolving a broad spectrum of technical issues, and maintaining an exceptionally high level of user satisfaction across our diverse workforce. Your expertise and timely interventions will directly impact our employees’ daily productivity, enabling them to effectively serve our clients and drive business objectives forward. We are actively looking for an individual who can not only thrive in a fast-paced, sometimes high-pressure environment but also possess outstanding communication skills and demonstrate a proactive, rather than reactive, approach to IT support. You will be instrumental in meticulously diagnosing and resolving both routine and complex technical problems, meticulously documenting solutions and knowledge base articles, and continuously contributing to the overall enhancement and refinement of our IT services and user experience. If you are passionate about the ever-evolving world of technology, eager for continuous learning and professional growth, and deeply committed to providing outstanding, user-centric support, we strongly encourage you to apply. Become a vital part of our innovative team at PwC and help us solve important problems with technology. This is an exciting opportunity to significantly advance your career with a globally recognized leader in professional services.
Key Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues via phone, email, chat, and remote assistance tools.
- Respond to and resolve IT service requests and incidents in a timely and efficient manner, adhering to established Service Level Agreements (SLAs).
- Install, configure, and maintain computer systems, peripheral equipment, and software applications for new and existing users.
- Diagnose and resolve issues related to operating systems (Windows, macOS), productivity suites (Microsoft 365), and other enterprise applications.
- Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
- Document all support interactions, resolutions, and procedures accurately in the IT service management system.
- Collaborate effectively with other IT teams to escalate complex issues and ensure comprehensive problem resolution.
- Conduct basic network troubleshooting and connectivity checks for remote users, including VPN and Wi-Fi issues.
- Provide guidance and training to users on IT best practices, system functionalities, and security awareness.
- Contribute to the continuous improvement of IT support processes, documentation, and self-service knowledge base articles.
- Participate in IT projects and initiatives as required, offering technical expertise and support.
Required Skills
- Proven experience (2+ years) in an IT Helpdesk or Desktop Support role.
- Strong knowledge of Windows (10/11) and macOS operating systems.
- Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
- Familiarity with remote support tools and methodologies (e.g., TeamViewer, LogMeIn, RDP).
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, both written and verbal, for technical and non-technical audiences.
- Ability to work independently, prioritize tasks, and manage multiple concurrent priorities in a remote environment.
- Basic understanding of network concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk, Zendesk).
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience supporting virtual desktop environments (e.g., Citrix, VMware Horizon).
- Prior experience in a professional services or large enterprise environment.
- Familiarity with mobile device management (MDM) solutions (e.g., Intune, Jamf).
- Knowledge of security best practices and data privacy principles (e.g., GDPR, CCPA).
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans for employees and their families.
- Competitive paid time off (PTO) and generous holiday schedule.
- 401(k) retirement plan with robust company match.
- Life and disability insurance coverage.
- Extensive professional development opportunities, including training programs and tuition reimbursement.
- Employee assistance program offering counseling and support services.
- Wellness programs and resources to support physical and mental well-being.
- Work-from-home stipend for essential home office equipment.
- Generous parental leave policies.
- Opportunity to work for a globally recognized leader in professional services with a strong commitment to technology and innovation.
How to Apply
To seize this exciting opportunity and join our innovative team, please submit your application through our official career portal. Click on the application link below to provide your resume and cover letter, detailing your relevant experience and why you are the ideal candidate for this pivotal remote IT support role. We look forward to reviewing your application and exploring how your skills can contribute to PwC’s success!