About Company
PIH Health is a non-profit, regional healthcare network with more than 8,000 team members who work together to provide comprehensive quality healthcare to our communities. Serving the greater Los Angeles region, we are dedicated to our mission of putting patients first, providing excellent care, and enhancing the well-being of our community. We are deeply rooted in the Whittier area, having been a cornerstone of local health services for decades. At PIH Health, we believe in fostering a supportive and inclusive environment where every team member feels valued and empowered to make a difference. We are committed to continuous improvement, cutting-edge technology, and compassionate service, extending our reach through various care models, including remote support services that enhance patient and community engagement. Join our team and be part of an organization that truly cares, contributing to a healthier community every day.
Job Description
Are you a natural communicator with a knack for helping people, seeking an entry-level opportunity where you can make a real impact from the comfort of your home? PIH Health is looking for a dedicated and empathetic Remote Email Support Specialist to join our growing team. This is a fantastic opportunity for individuals eager to start their career in customer service and gain valuable experience within the dynamic healthcare industry. As a Remote Email Support Specialist, you will be the first point of contact for our community members, patients, and partners, primarily through written communication. You will play a crucial role in ensuring a smooth and positive experience for those interacting with PIH Health, addressing inquiries, providing information, and resolving issues with professionalism and care. We are seeking someone with excellent written communication skills, a patient demeanor, and a desire to learn. Full training will be provided, equipping you with the knowledge and tools necessary to succeed in this vital role. This position offers the flexibility of remote work, allowing you to contribute meaningfully while maintaining a healthy work-life balance. If you are detail-oriented, a quick learner, and passionate about supporting others, we encourage you to apply and grow with PIH Health.
Key Responsibilities
- Respond to incoming email inquiries from patients, community members, and partners in a timely, accurate, and professional manner.
- Provide clear, concise, and helpful information regarding PIH Health services, appointments, billing, general queries, and more.
- Accurately document all interactions and resolutions within our CRM system, ensuring thorough and up-to-date records.
- Identify and escalate complex or sensitive issues to the appropriate department or senior team member for further resolution.
- Collaborate with various internal departments to gather information and ensure comprehensive responses to inquiries.
- Adhere to all PIH Health policies, procedures, and HIPAA regulations regarding patient privacy and data security.
- Continuously learn and adapt to new information, services, and system updates to maintain expert-level knowledge.
- Maintain a high level of customer satisfaction through empathetic and effective written communication.
- Participate in team meetings and training sessions to enhance skills and knowledge, fostering continuous professional development.
Required Skills
- Exceptional written communication and grammar skills, with the ability to convey complex information clearly and kindly.
- Strong empathy and a customer-centric approach to problem-solving.
- Basic computer proficiency, including comfort with email clients, web browsers, and data entry.
- Excellent organizational skills and meticulous attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a quiet, dedicated home office space.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service role (even retail or hospitality experience is valuable!).
- Familiarity with medical terminology or healthcare systems.
- Experience with CRM software (e.g., Salesforce, Zendesk) or similar ticketing systems.
- Associate's degree or some college coursework completed.
Perks & Benefits
- Competitive hourly wage with clear opportunities for career growth within PIH Health.
- Comprehensive health, dental, and vision insurance plans (for full-time employees).
- 401(k) retirement plan with generous company matching contributions.
- Paid time off (PTO) and company-observed holidays.
- Extensive training and ongoing professional development opportunities.
- Supportive and collaborative remote work environment with a strong team culture.
- Access to employee assistance programs for personal and professional support.
- Opportunity to contribute to a leading healthcare organization dedicated to community well-being.
- Work-from-home flexibility, promoting a healthy work-life balance.
How to Apply
If you are passionate about helping others and eager to launch your career with a reputable healthcare leader, we encourage you to apply! Please click the link below to submit your resume and a brief cover letter outlining your interest and qualifications for this exciting remote role. We look forward to reviewing your application.