About Company
Workday is a leading provider of enterprise cloud applications for finance and human resources, helping customers adapt and thrive in a changing world. We deliver financial management, human capital management, planning, spend management, and analytics applications designed for the world’s largest organizations. We’re committed to our core values of integrity, innovation, and an unwavering focus on customer satisfaction. At Workday, you’ll be part of a vibrant, inclusive culture where your contributions are valued, and your career growth is supported. We believe in putting our people first and fostering an environment where every employee can make a significant impact.
Job Description
Are you a highly motivated and customer-centric professional with a passion for SaaS solutions? Workday is seeking a Remote Customer Success Executive to join our dynamic team, based remotely in San Bernardino, California. In this critical role, you will be the trusted advisor and advocate for our key enterprise customers, ensuring they maximize the value and adoption of Workday’s innovative cloud applications. This is not just about problem-solving; it’s about proactively partnering with clients to understand their strategic goals, drive product utilization, identify opportunities for expansion, and ultimately secure long-term loyalty and success.
As a Remote Customer Success Executive, you will manage a portfolio of strategic accounts, building deep relationships with executive stakeholders and user teams alike. You will lead regular business reviews, present performance metrics, and collaborate internally with sales, product, and professional services teams to orchestrate a seamless customer journey. Your ability to translate complex technical concepts into business value, coupled with your strategic thinking, will be crucial in guiding customers through their Workday journey, from initial onboarding to ongoing optimization and renewal. This remote position offers the flexibility to work from your home office while remaining fully integrated into our collaborative global team through cutting-edge communication tools and virtual engagement platforms. We’re looking for someone who thrives in a fast-paced environment, can manage multiple priorities, and is dedicated to achieving exceptional customer outcomes.
Your success will be measured by customer satisfaction, retention rates, product adoption metrics, and identification of upsell/cross-sell opportunities within your assigned accounts. You will be instrumental in demonstrating the tangible return on investment that Workday brings to our customers, reinforcing our position as their indispensable strategic partner. Join Workday and contribute to a company that’s redefining the enterprise software landscape, where your expertise in customer success will directly impact the growth and continued success of our valued clientele and shape the future of work.
Key Responsibilities
- Serve as the primary point of contact and trusted advisor for a portfolio of strategic enterprise customers.
- Develop and maintain strong, long-term relationships with key customer stakeholders, including executive sponsors.
- Drive product adoption, usage, and value realization across customer organizations through proactive engagement and strategic guidance.
- Conduct regular business reviews (EBRs/QBRs) with customers to review progress, showcase new features, and align on future strategies.
- Identify and mitigate risks to customer retention, working collaboratively with internal teams to resolve issues promptly.
- Proactively identify expansion opportunities within existing accounts and partner with sales to drive renewals and growth.
- Act as the voice of the customer internally, providing feedback to product management and engineering teams to influence product roadmap.
- Develop and execute customized success plans for each account, tailored to their specific business objectives and needs.
Required Skills
- 5+ years of experience in Customer Success, Account Management, or Consulting within the SaaS industry.
- Proven track record of managing and growing relationships with large enterprise accounts.
- Deep understanding of SaaS business models, value drivers, and customer lifecycle management.
- Exceptional communication, presentation, and interpersonal skills, capable of engaging at all levels of an organization.
- Strong analytical and problem-solving abilities, with a data-driven approach to customer success.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero).
- Ability to work independently and collaboratively in a fast-paced, remote work environment.
- Demonstrated ability to influence, negotiate, and drive positive outcomes with clients.
Preferred Qualifications
- Bachelor's degree in Business, Computer Science, or a related field; Master's degree a plus.
- Experience with Workday solutions (HCM, Financials, Planning) or similar enterprise cloud applications.
- Familiarity with Human Capital Management (HCM) or Financial Management business processes.
- Experience working with Fortune 500 or global 2000 companies.
- Certifications in project management or relevant industry best practices.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and company holidays.
- 401(k) retirement plan with company match.
- Stock options and employee stock purchase plan (ESPP).
- Remote work stipend for home office setup and internet.
- Professional development opportunities, including training and certifications.
- Employee assistance programs and wellness initiatives.
- Inclusive and diverse company culture with employee resource groups.
How to Apply
Ready to make a significant impact with a leading enterprise cloud company? Please click the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications!