About Company
Transcom is a global leader in customer experience, revolutionizing how companies connect with their customers. With a robust presence in over 20 countries, including a strong footprint in Sweden, we empower renowned brands to build lasting relationships through exceptional customer service. We believe in creating a supportive, dynamic, and inclusive environment where our people can thrive, grow, and deliver outstanding results. At Transcom, you’re not just taking calls; you’re building genuine connections, solving complex problems, and being the vital voice of leading brands. Join our diverse team, where innovation meets empathy, and every interaction you facilitate makes a significant difference. We are committed to fostering a culture of continuous learning and career advancement, ensuring that our employees feel valued and empowered to reach their full potential.
Job Description
Are you a highly motivated and empathetic individual looking to kickstart or advance your career in customer service from the comfort of your own home? Transcom Sverige AB is actively seeking dedicated Remote Customer Service Representatives to join our growing team. This is an incredible opportunity to become an integral part of a global leader, providing first-class support to customers across various industries, all while enjoying the flexibility and autonomy of a remote work model.
As a Remote Customer Service Representative, you will be the frontline ambassador for our client brands, engaging with customers through multiple channels, including phone, email, and chat. Your primary mission will be to listen attentively, understand customer needs, provide accurate and helpful information, and resolve inquiries efficiently and with a positive attitude. This role requires a keen eye for detail, excellent problem-solving abilities, and a genuine passion for helping people. You will manage a diverse range of customer interactions, from technical support questions to order inquiries and general assistance, ensuring every customer leaves with a positive experience.
Working remotely means you’ll need to be self-disciplined, organized, and proficient with technology. We provide you with the necessary tools and comprehensive training to ensure your success, making sure you are fully equipped to handle any customer scenario. Our robust virtual support system means you’re always connected to your team and leaders, fostering a collaborative environment even when physically apart. We pride ourselves on creating a supportive culture where continuous learning and professional development are encouraged. You’ll gain valuable experience in various CRM systems and communication tools, enhancing your professional toolkit.
This role is perfect for individuals who thrive in a fast-paced environment, possess exceptional communication skills in both Swedish and English, and are eager to make a tangible impact. If you are passionate about delivering outstanding service, capable of multitasking, and ready to contribute to a dynamic global team, then we want to hear from you. Embrace the future of work with Transcom and help us redefine customer experience, one positive interaction at a time. Your dedication will directly contribute to customer satisfaction and the success of our esteemed client portfolios. Join us and be a part of a company that values your talent and offers clear paths for career progression.
Key Responsibilities
- Act as the primary point of contact for customers, handling inquiries via phone, email, and chat professionally and efficiently.
- Provide accurate information regarding products, services, and company policies to ensure customer understanding.
- Diagnose and resolve customer issues, complaints, and technical problems with empathy and a solutions-oriented approach.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction and consistently meet individual and team performance targets.
- Collaborate effectively with team members and supervisors to continuously improve service delivery processes.
- Stay up-to-date with product knowledge, service updates, and company procedures through ongoing training.
- Adhere strictly to company guidelines and policies, especially regarding data privacy, security, and remote work protocols.
- Identify opportunities for process improvement and contribute to a positive team environment.
Required Skills
- Fluent in Swedish (verbal and written) and proficient in English (verbal and written).
- Excellent verbal and written communication skills with a clear, calm, and empathetic tone.
- Strong problem-solving and critical thinking abilities, capable of independent decision-making.
- Proficiency in using computers and navigating various software applications simultaneously.
- Ability to work independently and manage time effectively in a self-directed remote environment.
- High school diploma or equivalent educational background.
- Minimum 6 months of experience in a customer service or support role.
Preferred Qualifications
- Previous experience working in a remote customer service or contact center environment.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and customer support tools.
- Experience in a Business Process Outsourcing (BPO) or call center setting.
- Ability to speak additional Nordic languages (e.g., Finnish, Norwegian, Danish) is a strong asset.
- Experience with upselling or cross-selling products/services, where applicable.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive paid training program to ensure your success in the role.
- Excellent opportunities for career growth and professional development within a global company.
- Access to modern tools, technology, and IT support for your remote work setup.
- Supportive virtual team environment and dedicated leadership.
- Employee wellness programs and exclusive discounts on various products/services.
- Flexible work arrangements designed to promote work-life balance.
- Contribution to a pension plan as per Swedish collective agreements.
- Paid vacation and sick leave entitlements.
How to Apply
If you are passionate about delivering exceptional customer service and are looking for a rewarding remote opportunity with a global leader, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Transcom team.