About Company
Comcast is a global media and technology company, and through our Xfinity brand, we’re dedicated to bringing millions of customers the best in internet, television, voice, and home security services. We believe in connecting people to what matters most, and that starts with our commitment to innovation, exceptional customer service, and creating an inclusive environment where our employees can thrive. With a presence across the nation and a strong commitment to local communities, Comcast is a leader in an ever-evolving digital landscape, constantly striving to enhance the lives of our customers through cutting-edge technology and unparalleled support. Join a team that values your contribution and offers significant opportunities for growth.
Job Description
Are you an exceptional communicator with a passion for helping others, ready to thrive in a fully remote environment? Comcast is seeking a dedicated and dynamic Remote Customer Chat Agent to join our award-winning customer service team. As a vital part of our Xfinity customer support, you will be the first point of contact for our valued subscribers, providing expert assistance and resolutions through live chat interactions. This isn’t just a job; it’s an opportunity to be the friendly, knowledgeable voice (or rather, text) of a leading technology and entertainment company, all from the comfort and convenience of your home office in Brighton, Colorado. You will play a critical role in shaping our customers’ perception of Comcast, turning challenges into positive experiences and fostering lasting loyalty.
In this full-time remote role, you will engage with customers on a variety of inquiries, ranging from technical troubleshooting for internet, TV, and voice services, to billing questions, account management, and product information. Your primary mission will be to ensure an effortless and positive customer experience, leveraging your problem-solving skills and empathetic approach to address concerns efficiently and effectively. We empower our agents with comprehensive training and robust tools to confidently navigate customer needs and provide accurate, timely solutions. You’ll become proficient in our cutting-edge systems and diagnostic platforms, allowing you to quickly diagnose issues, explain complex technical information in an understandable way, and offer personalized recommendations that enhance our customers’ daily lives and maximize their service enjoyment. Our aim is not just to answer questions, but to anticipate needs and provide proactive support.
We believe in fostering a supportive and collaborative remote work culture. While you’ll be working independently, you’ll never be alone. Our team environment includes regular check-ins, virtual team meetings, and continuous learning opportunities designed to help you grow professionally and personally. Comcast is committed to providing an inclusive workplace where diverse perspectives are celebrated, and every team member feels valued. We offer a clear path for career progression, encouraging you to develop new skills and explore various roles within our vast organization, from specialized support to leadership positions. We understand the importance of work-life balance, especially in a remote setting, and strive to create a flexible yet productive environment. If you are self-motivated, tech-savvy, possess excellent written communication skills, and are eager to make a tangible difference in customers’ lives, this is the perfect opportunity to launch or advance your career with a company that truly invests in its people and communities. Join Comcast and help us connect millions to what matters most, ensuring seamless connectivity and unparalleled entertainment experiences for our customers.
Key Responsibilities
- Engage with customers via live chat to resolve inquiries, troubleshoot technical issues, and provide information on products and services.
- Efficiently and accurately document all customer interactions and resolutions within CRM systems.
- Identify customer needs and recommend appropriate solutions or products to enhance their experience.
- Maintain a high level of customer satisfaction by providing courteous, professional, and empathetic support.
- Collaborate with team members and supervisors to resolve complex customer issues and continuously improve service processes.
- Adhere to company policies, procedures, and service level agreements (SLAs) for chat response times and quality.
- Participate in ongoing training and development to stay updated on product knowledge and service offerings.
Required Skills
- Excellent written communication and grammar skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in typing and navigating multiple computer applications simultaneously.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
Preferred Qualifications
- Previous experience in a customer service role, particularly chat support.
- Familiarity with telecommunications or technology products and services.
- Experience with CRM software and virtual communication tools.
- Bilingual proficiency (English/Spanish) is a plus.
Perks & Benefits
- Competitive hourly pay with potential for performance bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching.
- Paid time off, including vacation, sick leave, and holidays.
- Complimentary or discounted Xfinity services (where available).
- Opportunities for career advancement and professional development.
- Work-from-home setup support and resources.
- Employee assistance program and wellness initiatives.
How to Apply
Ready to connect with a rewarding career? We encourage all qualified candidates to apply directly through our official career portal. Click on the application link below to submit your resume and complete the online application process. Please ensure your resume highlights your customer service experience and written communication skills.