About Company
Personio is Europe’s leading HR software for small and medium-sized companies. Our all-in-one HR platform streamlines recruitment, HR management, and payroll, helping organizations worldwide unlock their full potential. With a mission to enable better organizations by making HR simple, we empower HR teams to focus on what truly matters: people. Headquartered in Munich, Germany, we are a fast-growing, innovative tech company with a vibrant culture and a strong commitment to diversity, inclusion, and remote-first work principles, serving a global client base. Joining Personio means becoming part of a team that values collaboration, innovation, and making a real impact.
Job Description
Are you a natural relationship builder with a passion for helping clients succeed? Do you thrive in a remote-first environment, connecting with people and driving value from anywhere in Germany? Personio is looking for an enthusiastic and dedicated Remote Client Success Manager to join our dynamic team. In this pivotal role, you will be the trusted advisor for a portfolio of our valued clients, primarily small to medium-sized businesses across the DACH region. Your mission will be to ensure our clients maximize the value from Personio’s cutting-edge HR software, fostering long-term relationships, driving product adoption, and identifying opportunities for growth and expansion.
As a Remote Client Success Manager, you will be instrumental in guiding clients through their entire lifecycle with Personio, from successful onboarding and implementation to ongoing strategic partnership. You will proactively engage with key stakeholders, understand their evolving business needs, and provide tailored solutions and best practices. This role demands a proactive approach, excellent problem-solving skills, and the ability to articulate complex technical concepts in an easily understandable manner. You will act as the voice of the customer within Personio, collaborating closely with our Product, Sales, and Support teams to ensure an exceptional client experience and contribute directly to our product development roadmap. This is an exciting opportunity to leverage your client relationship expertise within a rapidly expanding SaaS company, directly impacting the success of hundreds of businesses and contributing to Personio’s continued growth as a leader in HR technology. We believe in empowering our employees with autonomy and support, making this a fantastic role for an independent and driven professional who excels in a remote setting. You will be a crucial link between our clients and our internal teams, ensuring a seamless and valuable experience that drives retention and satisfaction.
Key Responsibilities
- Manage a dedicated portfolio of Personio clients, ensuring high levels of satisfaction and retention.
- Develop and maintain strong, long-lasting client relationships, becoming a trusted advisor and advocate.
- Proactively engage with clients to understand their business objectives and identify opportunities to maximize their use of Personio's platform.
- Conduct regular business reviews (remote) to present value, discuss performance, and plan for future success.
- Drive product adoption and usage by providing guidance, training, and best practices.
- Collaborate cross-functionally with Sales, Support, Product, and Marketing teams to ensure a seamless client experience.
- Identify potential churn risks and implement proactive strategies to mitigate them.
- Act as an internal client advocate, communicating client feedback and contributing to product development.
- Educate clients on new features, product updates, and industry trends.
- Identify opportunities for upselling and cross-selling Personio products and services.
Required Skills
- 4+ years of experience in a Client Success, Account Management, or similar client-facing role, preferably in a SaaS environment.
- Proven ability to build and maintain strong relationships with diverse clients.
- Excellent communication, presentation, and negotiation skills, both written and verbal.
- Strong problem-solving abilities and a proactive approach to client needs.
- Fluent in German and English, both spoken and written (C1+ level required).
- Deep understanding of the customer lifecycle and experience with CRM software.
- Ability to work independently and manage time effectively in a remote work setting.
- Familiarity with HR processes and software solutions.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience with HR software or Human Capital Management (HCM) systems.
- Demonstrated success in driving product adoption and client retention metrics.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Experience working in a fast-paced, high-growth tech company.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Flexible remote work environment with dedicated home office support.
- Generous vacation policy and mental health days.
- Opportunities for professional development and continuous learning (e.g., training, certifications, conferences).
- Employee stock option program.
- Access to a strong network of experts and mentorship.
- Regular virtual team events and company-wide gatherings.
- State-of-the-art equipment for your home office setup.
- Contribution to your internet expenses.
How to Apply
Interested candidates are invited to apply directly through our dedicated careers portal. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and learning more about how you can contribute to Personio’s success.