About Company
AnswerConnect is a leading provider of virtual receptionist and answering services, empowering businesses to deliver exceptional customer experiences 24/7. We pride ourselves on creating a supportive and flexible work environment, allowing our team members to thrive from the comfort of their homes. With a focus on innovation and client satisfaction, we connect callers with professional, empathetic, and efficient virtual receptionists who act as a seamless extension of our clients’ teams. Join our diverse and dynamic remote workforce and become a vital part of a company that values communication, dedication, and work-life balance.
Job Description
AnswerConnect is seeking highly motivated and empathetic individuals to join our team as a Remote Call Handler for part-time evening shifts. This crucial role involves being the first point of contact for a diverse range of callers, providing professional and friendly service on behalf of our clients across various industries. As a Remote Call Handler, you will manage inbound calls, take accurate messages, answer common questions, and perform basic dispatching tasks, all while maintaining a calm and reassuring demeanor.
Working remotely means you’ll enjoy the flexibility of a home-based role while still being an integral part of a supportive team. Evening shifts offer an excellent opportunity for those seeking to balance work with other commitments, or for individuals who simply prefer working later hours. You’ll be equipped with state-of-the-art tools and comprehensive training to ensure you’re confident and competent in handling a wide array of call scenarios. Your ability to listen attentively, articulate clearly, and problem-solve effectively will be key to your success. We are looking for individuals who are not just call handlers, but true brand ambassadors who can consistently deliver outstanding customer service and represent our clients with the utmost professionalism. If you have a passion for helping people, excellent communication skills, and a reliable home office setup, we encourage you to apply and become a valued member of the AnswerConnect family.
Key Responsibilities
- Answer inbound calls promptly and professionally, representing a diverse portfolio of clients.
- Accurately take messages and relay information to clients via email, SMS, or client-specific software.
- Provide basic information and answer frequently asked questions about clients' services or products.
- Perform call dispatching as per client protocols, connecting callers with appropriate personnel when necessary.
- Maintain confidentiality and handle sensitive information with discretion.
- Document all call interactions thoroughly and accurately within the system.
- Adhere to client-specific scripts and instructions to ensure consistent service delivery.
- Collaborate with team members and supervisors to continuously improve service quality and efficiency.
- Maintain a quiet and professional home office environment free from distractions.
- Be punctual and reliable for all scheduled evening shifts.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong active listening skills and ability to empathize with callers.
- Proficiency in basic computer skills and navigating web-based applications.
- Ability to type accurately and efficiently (minimum 35 WPM).
- Reliable high-speed internet connection and a quiet home workspace.
- Self-motivated and able to work independently with minimal supervision.
- Excellent organizational skills and attention to detail.
- Problem-solving aptitude and ability to remain calm under pressure.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a remote customer service, call center, or receptionist role.
- Familiarity with CRM software or multi-line phone systems.
- Bilingual proficiency (especially Spanish) is a plus.
- Experience working evening shifts.
- Associate's degree or some college coursework.
Perks & Benefits
- Flexible part-time evening schedule.
- Ability to work from the comfort of your home.
- Comprehensive paid training.
- Supportive team environment with regular check-ins.
- Opportunity for professional growth and skill development.
- Employee assistance programs.
- Performance incentives.
How to Apply
If you are ready to make a significant impact from your home office and contribute to a leading customer service team, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications.