About Company
Trust Merchant Bank (TMB) is a leading financial institution in the Democratic Republic of Congo, committed to providing comprehensive banking services to individuals, businesses, and institutions. With a robust network of branches across the country, including a significant presence in Kikwit, TMB plays a vital role in fostering economic growth and financial inclusion. We pride ourselves on our customer-centric approach, innovative solutions, and strong commitment to local communities. Our mission is to deliver exceptional banking experiences while contributing positively to the socio-economic development of the DRC. Join TMB and become part of a team dedicated to excellence and making a real difference in the lives of our clients and the community.
Job Description
Are you a highly organized, personable, and proactive individual with a passion for delivering exceptional first impressions? Trust Merchant Bank (TMB) is seeking a dedicated and professional Receptionist – Office Front Desk to join our vibrant team in Kikwit, Kwilu Province. As the first point of contact for our valued clients, visitors, and internal staff, you will play a crucial role in shaping their experience with our esteemed institution. This full-time position requires a meticulous individual capable of managing a bustling front desk while providing essential administrative support. You will be instrumental in creating a welcoming, efficient, and professional environment, ensuring smooth daily operations, and maintaining the highest standards of customer service, professionalism, and confidentiality. Your ability to multitask, prioritize, and communicate effectively will be key to success in this dynamic role. If you thrive in a fast-paced setting, possess excellent interpersonal skills, and are eager to contribute to a respected financial institution at the heart of its local operations, we encourage you to apply. This role offers an exciting opportunity to be an integral part of our branch’s success, supporting both clients and internal teams in their daily activities and ensuring a seamless experience for everyone who walks through our doors.
Key Responsibilities
- Warmly greet and welcome all clients, visitors, and vendors with professionalism and courtesy, directing them to the appropriate department or individual.
- Manage incoming telephone calls, screening and directing them efficiently to the correct contact person, and taking accurate messages when necessary.
- Maintain a tidy, organized, and professional reception area at all times, ensuring it reflects the bank's high standards of presentation and cleanliness.
- Handle incoming and outgoing mail, packages, and deliveries, ensuring proper logging, distribution to recipients, and timely dispatch.
- Provide general administrative and clerical support to various departments, including data entry, filing, scanning, photocopying, and document preparation.
- Assist with scheduling appointments, managing meeting room bookings, and coordinating logistical details for internal and external meetings.
- Monitor and manage office supplies inventory, placing orders as needed to ensure continuous availability and cost-effective management.
- Respond to general inquiries from clients and visitors, providing accurate basic information about TMB Bank's services and directing complex inquiries to relevant specialists.
- Ensure strict compliance with all bank policies and procedures, especially regarding security protocols, data protection, and client confidentiality.
- Collaborate effectively with various departments and team members to ensure seamless operational flow and a supportive work environment.
Required Skills
- Proven experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills in French and Lingala.
- Strong organizational and multitasking abilities with attention to detail.
- Exceptional customer service orientation and interpersonal skills.
- Ability to be resourceful and proactive when issues arise.
- Professional attitude and appearance.
Preferred Qualifications
- A diploma or degree in Business Administration, Office Management, or a related field.
- Previous experience working in the banking or financial services industry.
- Familiarity with office equipment (e.g., fax machines, printers, scanners).
- Knowledge of an additional local language (e.g., Swahili, Tshiluba).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Paid time off and public holidays.
- Opportunities for professional development and career advancement within TMB.
- A supportive and collaborative work environment.
- Contribution to a leading financial institution in the DRC.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume and cover letter highlight your relevant experience and skills for this role. Only shortlisted candidates will be contacted for an interview.