About Company
De-Santiago Milan Hotel & Suites is a distinguished establishment nestled in the vibrant heart of Agege, Lagos. Renowned for its elegant ambiance, exceptional service, and unwavering commitment to guest satisfaction, we offer a serene and luxurious escape for both business and leisure travelers. Our hotel prides itself on creating memorable experiences through personalized service, state-of-the-art facilities, and a warm, inviting atmosphere that reflects genuine Nigerian hospitality. We believe that our team members are the cornerstone of our success, and we foster a culture of respect, continuous learning, and professional growth. Joining De-Santiago Milan means becoming part of a dedicated family where your passion for hospitality is celebrated, and your career can truly flourish within a supportive and dynamic environment. We are dedicated to upholding the highest standards of luxury and guest care, making every stay unforgettable for our patrons.
Job Description
Are you a natural people-person with an unwavering passion for delivering outstanding customer service? De-Santiago Milan Hotel & Suites is seeking an enthusiastic, highly organized, and dedicated Receptionist to join our esteemed Front Desk team. As the vital first point of contact for our valued guests, you will play a pivotal role in shaping their overall experience, embodying the warmth, professionalism, and genuine hospitality that define our brand. This isn’t just a reception role; it’s a critical customer relations position where you’ll be the friendly, welcoming face and reassuring voice of our hotel, setting the tone for every guest’s stay. You will be entrusted with a wide range of duties, from managing efficient and graceful check-ins and check-outs, to handling reservations with precision, addressing diverse guest inquiries, and ensuring all administrative tasks are completed accurately and on time. Your ability to anticipate guest needs, resolve issues promptly and courteously, and maintain a calm and welcoming demeanor even under pressure will be absolutely key to your success in this dynamic role. We are looking for someone who can not only manage daily operational demands with meticulous attention to detail but also proactively contribute to a positive and seamless guest journey, making every visitor feel truly special, valued, and well-cared for. If you possess excellent communication skills, a meticulous eye for detail, and a genuine desire to create memorable and exceptional stays for our guests, we enthusiastically encourage you to apply and become an integral part of our thriving hospitality family.
Key Responsibilities
- Warmly welcome guests upon their arrival and manage check-in procedures efficiently and accurately.
- Handle check-out processes, including bill settlement and guest feedback collection.
- Manage all incoming calls, direct them appropriately, and provide information to callers.
- Process guest reservations, modifications, and cancellations with attention to detail.
- Address guest inquiries, provide accurate information about hotel services, facilities, and local attractions.
- Resolve guest complaints and issues promptly, professionally, and to the guest's satisfaction.
- Maintain an organized and tidy front desk area, ensuring a professional appearance.
- Perform administrative duties such as data entry, filing, and managing correspondence.
- Handle cash, credit card transactions, and maintain accurate daily financial records.
- Communicate effectively with other hotel departments to ensure seamless guest service (e.g., Housekeeping, F&B).
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Proven experience in customer service, preferably in a hotel or hospitality environment.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly and professional demeanor.
- Proficiency in basic computer applications (MS Office Suite) and hotel management software.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
- Exceptional problem-solving abilities and a calm approach to stressful situations.
- High level of attention to detail and accuracy.
- Strong organizational and administrative skills.
Preferred Qualifications
- A diploma or certificate in Hospitality Management, Tourism, or a related field.
- Prior experience as a Hotel Receptionist or Front Desk Agent.
- Familiarity with property management systems (PMS) such as Opera or Fidelio.
- Ability to speak multiple languages is a significant advantage.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary and performance bonuses.
- Opportunities for professional development and career advancement within the hotel group.
- Comprehensive health benefits package.
- Staff meals during shifts.
- Uniform provided.
- Employee discounts on hotel services and accommodations.
- A supportive and collaborative work environment.
- Regular training sessions to enhance skills and knowledge.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and customer service skills.