About Company
The University of Uyo Teaching Hospital (UUTH) is a leading tertiary healthcare institution in Uyo, Akwa Ibom State, Nigeria. Established with a profound commitment to providing comprehensive medical services, conducting cutting-edge research, and training the next generation of healthcare professionals, UUTH stands as a beacon of medical excellence in the region. We are dedicated to delivering patient-centered care through a wide array of specialized departments, equipped with state-of-the-art facilities and supported by a team of compassionate and highly skilled professionals. Serving a diverse patient population from Akwa Ibom and neighboring states, our mission is to continuously improve health outcomes and contribute significantly to community well-being. At UUTH, we foster a supportive, inclusive, and professional environment where every staff member is recognized for their vital role in upholding our standard of superior healthcare.
Job Description
Are you a highly organized, empathetic, and professional individual with an unwavering passion for healthcare and exceptional patient service? The University of Uyo Teaching Hospital (UUTH) is seeking a dedicated and proactive Receptionist to join our dynamic front desk and medical records team. This pivotal role serves as the crucial first point of contact for our valued patients, visitors, and staff, embodying the welcoming, efficient, and compassionate spirit of our renowned hospital. As a Receptionist, you will be instrumental in ensuring the seamless flow of daily operations, from expertly managing patient appointments and addressing diverse inquiries to meticulously maintaining accurate and confidential medical records. Your daily responsibilities will involve a harmonious blend of administrative tasks, direct and empathetic patient interaction, and stringent record-keeping, all within the fast-paced and often demanding environment of a leading medical institution. We are specifically looking for someone who can adeptly manage multiple priorities with a calm and reassuring demeanor, demonstrate exceptional interpersonal and communication skills, and consistently uphold the highest standards of professionalism, ethical conduct, and patient confidentiality. This is a unique and exciting opportunity to make a tangible contribution to the patient experience and enhance the operational efficiency of a prestigious teaching hospital. If you are detail-oriented, a proactive problem-solver, and thrive in a service-oriented setting where your work directly impacts lives, we wholeheartedly encourage you to apply and become a cherished member of the UUTH family, where your contributions will significantly impact the health and well-being of our community.
Key Responsibilities
- Warmly greet and welcome patients, visitors, and staff in a courteous and professional manner, ensuring a positive first impression.
- Efficiently manage patient appointments, including scheduling, rescheduling, confirming, and sending timely reminders.
- Accurately register new patients, update existing patient demographics, and verify insurance information.
- Answer, screen, and forward incoming phone calls, taking detailed messages and directing inquiries to appropriate departments or personnel.
- Process patient payments, issue clear and accurate receipts, and meticulously manage daily cash reconciliation.
- Maintain strict confidentiality of all patient records, personal information, and sensitive hospital data.
- Organize and maintain both physical and electronic medical records, ensuring completeness, accuracy, and ease of accessibility.
- Promptly retrieve and file patient charts and documents as requested by medical staff.
- Provide patients with general information, answer common questions, and expertly direct them to appropriate departments or personnel.
- Ensure the reception area remains tidy, organized, and presentable at all times, reflecting the hospital's commitment to order.
- Collaborate effectively with nurses, doctors, and other administrative staff to ensure seamless patient flow and coordination of care.
- Handle all incoming and outgoing mail, packages, and deliveries for the department.
- Perform various other essential clerical duties such as photocopying, scanning, and faxing documents.
Required Skills
- Excellent verbal and written communication skills with clarity and professionalism.
- Strong interpersonal and customer service skills, coupled with a genuine empathetic approach.
- Proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational abilities and proven capability to multitask effectively.
- Unwavering ability to maintain strict confidentiality of sensitive information.
- Meticulous attention to detail and a high degree of accuracy in all record-keeping and data entry tasks.
- Proven ability to work effectively and maintain composure in a fast-paced and demanding healthcare environment.
- Strong problem-solving skills and a proactive, solution-oriented attitude.
Preferred Qualifications
- A Diploma or certification in Office Administration, Secretarial Studies, or a closely related field.
- Familiarity with medical terminology and hospital procedures.
- Prior experience with hospital information systems (HIS) or electronic health records (EHR) software.
- Previous work experience in a healthcare or hospital setting is highly advantageous.
Perks & Benefits
- Competitive salary package and attractive allowances.
- Comprehensive health insurance package for staff and eligible dependents.
- Generous pension scheme contributions to support long-term financial security.
- Abundant opportunities for professional development and continuous learning.
- A supportive, collaborative, and team-oriented work environment.
- Access to various staff welfare programs and initiatives.
- Paid time off, including sick leave and annual holidays.
How to Apply
Interested and qualified candidates are strongly encouraged to apply for this vital role by clicking on the application link below. Please ensure your resume and a well-crafted cover letter clearly highlight your relevant experience, skills, and your passion for contributing to a leading healthcare institution. Only shortlisted candidates will be contacted for an interview and further assessment.