About Company
Polana Serena Hotel, an iconic landmark nestled on the Bay of Maputo, Mozambique, stands as a testament to luxurious hospitality and historical grandeur. For over a century, this majestic five-star hotel has offered unparalleled service, exquisite dining, and breathtaking views, establishing itself as the preferred choice for discerning travelers, business professionals, and local residents alike. Part of the esteemed Serena Hotels group, Polana Serena is renowned for its blend of classic elegance and modern comfort, featuring opulent rooms, a world-class spa, gourmet restaurants, and expansive conference facilities. We pride ourselves on creating memorable experiences for our guests, and fostering a welcoming and supportive environment for our dedicated team members. Join us and become a part of a legacy where every day is an opportunity to deliver excellence and create lasting impressions, upholding the highest standards of luxury and guest satisfaction.
Job Description
Are you a vibrant, enthusiastic individual eager to kickstart your career in the world of hospitality? Polana Serena Hotel is seeking a dynamic and friendly Entry-Level Receptionist to be the welcoming face of our distinguished establishment in Maputo. This is a unique opportunity for individuals with little to no prior professional experience to join a prestigious team, learn on the job, and grow within the hospitality sector. While no specific qualifications are required, we are looking for someone with an outstanding attitude, a genuine passion for helping people, and a commitment to providing exceptional guest service.
As our Entry-Level Receptionist, you will be the first point of contact for our valued guests, playing a crucial role in shaping their initial impression of our hotel. You will be responsible for creating a warm, inviting atmosphere, assisting with inquiries, directing visitors, and performing various administrative tasks that keep our front desk operations running smoothly. We believe in nurturing talent and providing comprehensive training, so if you are eager to learn, possess excellent communication skills, and are ready to embrace challenges with a positive mindset, we encourage you to apply. This role offers a fantastic foundation for a career in hospitality, providing hands-on experience in a supportive and luxurious environment. Your journey with Polana Serena Hotel begins here, where every interaction is an opportunity to shine and contribute to our legacy of excellence. We are committed to developing our team members and helping them achieve their full potential.
Key Responsibilities
- Warmly greet and welcome guests and visitors to the hotel with a professional and friendly demeanor, ensuring a positive first impression.
- Answer incoming phone calls, direct them to the appropriate department or individual, and take accurate messages, maintaining clear and concise communication.
- Provide accurate information to guests regarding hotel services, facilities, local attractions, and directions, acting as a knowledgeable resource.
- Assist guests with basic inquiries and resolve minor issues efficiently and courteously, escalating complex matters when necessary.
- Manage incoming and outgoing mail, deliveries, and packages, ensuring proper logging and distribution.
- Maintain a tidy and organized reception area, ensuring a pleasant and welcoming environment for all guests.
- Support various administrative tasks, including data entry, filing, and preparing documents as needed, contributing to overall office efficiency.
- Operate standard office equipment such as computers, printers, and multi-line phone systems with proficiency.
- Collaborate effectively with other hotel departments (e.g., Housekeeping, Concierge) to ensure seamless guest experiences and operational flow.
- Adhere to all hotel policies, procedures, and safety guidelines, upholding the highest standards of professionalism and guest care.
- Demonstrate a proactive approach to learning and taking on new responsibilities, embracing personal and professional development.
Required Skills
- Exceptional interpersonal and verbal communication skills, with a clear and pleasant speaking voice.
- A positive, enthusiastic, and friendly attitude, consistently demonstrating a welcoming disposition.
- Strong customer service orientation and a genuine desire to help others, anticipating guest needs.
- Reliability, punctuality, and a strong work ethic, demonstrating commitment to the role.
- Ability to remain calm, composed, and professional under pressure, especially during busy periods.
- Basic computer literacy (e.g., email, internet browsing, word processing) for administrative tasks.
- High level of personal presentation and grooming, reflecting the hotel's luxury standards.
- Ability to work effectively both independently and as part of a diverse team.
- Eagerness to learn and adapt to new tasks, systems, and environments quickly.
Preferred Qualifications
- Fluency in Portuguese and/or English (additional languages such as French or Swahili are a plus).
- Any prior experience in customer service, even informal (e.g., volunteer work, part-time jobs in retail or food service).
- Familiarity with the Maputo area and local attractions, to provide informed recommendations to guests.
- A genuine interest in the hospitality industry and a desire for a long-term career in this sector.
Perks & Benefits
- Competitive monthly salary commensurate with experience and the market.
- Comprehensive on-the-job training and continuous development programs to enhance your skills.
- Opportunities for career growth and advancement within Polana Serena Hotel and the wider Serena Hotels group.
- Daily staff meals provided, ensuring convenience and well-being.
- Provision of a professional uniform, reflecting the hotel's brand image.
- Access to employee wellness programs and support services.
- Discounted rates on Serena Hotel stays globally (subject to availability and company policy).
- A supportive, diverse, and inclusive work environment that values every team member.
- Be part of an iconic and respected brand in the hospitality industry, contributing to a legacy of excellence.
How to Apply
Interested candidates are invited to click on the application link below to submit their application. Please ensure your CV highlights any relevant customer service experience or transferable skills, even if informal. We look forward to reviewing your application and potentially welcoming you to the Polana Serena Hotel family!