About Company
Premier Inn, part of Whitbread PLC, is the UK’s largest hotel brand, with over 800 hotels and more than 80,000 rooms. We’re dedicated to making everyone feel welcome and ensuring our guests have a great night’s sleep. With a strong commitment to quality, value, and service, Premier Inn has become a trusted name for both business and leisure travellers. We believe in creating a supportive and dynamic work environment where every team member feels valued and has the opportunity to grow. Joining Premier Inn means becoming part of a leading hospitality group that prioritises guest satisfaction and team well-being, offering excellent career progression opportunities and a chance to make a real difference in the vibrant hospitality industry.
Job Description
Are you a natural people-person with a passion for hospitality? Do you thrive in a fast-paced environment where no two days are the same? Premier Inn Lewisham is seeking an enthusiastic and dedicated Reception Host to be the welcoming face of our hotel. This isn’t just a front-desk job; it’s an opportunity to create memorable experiences for every guest who walks through our doors. As a Reception Host, you are the heart of our hotel, playing a crucial role in ensuring our guests feel at home from the moment they arrive until their departure. You’ll manage check-ins and check-outs efficiently, handle enquiries with a smile, and provide local recommendations that enhance our guests’ stay in vibrant Lewisham, London.
We’re looking for someone who genuinely loves interacting with people, possesses excellent communication skills, and has a knack for problem-solving. You’ll be part of a supportive team, working collaboratively to maintain our high standards of service. Your day will involve everything from greeting new arrivals, managing reservations, assisting with guest requests, to maintaining the cleanliness and presentation of our reception area. Attention to detail, a proactive attitude, and the ability to remain calm and friendly under pressure are key to success in this role. If you’re eager to embark on a rewarding career in hospitality with a leading brand that values its people and offers fantastic development opportunities, we encourage you to apply. Join us at Premier Inn Lewisham and help us deliver a ‘Good Night Guaranteed’ experience to all our guests.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Handle guest check-outs, process payments accurately, and assist with any final queries or requests.
- Manage telephone calls, emails, and in-person enquiries, providing helpful and timely information.
- Assist guests with reservations, modifications, and cancellations.
- Provide comprehensive information about hotel services, facilities, and local attractions in Lewisham and London.
- Resolve guest complaints and issues promptly and professionally, escalating complex situations when necessary.
- Maintain a tidy and organised reception area, ensuring a welcoming environment for all guests.
- Process administrative tasks such as preparing daily reports, managing mail, and key card issuance.
- Collaborate effectively with other hotel departments (housekeeping, maintenance) to ensure guest satisfaction.
- Adhere to all hotel safety, security, and cash handling procedures.
Required Skills
- Excellent customer service and interpersonal skills
- Strong verbal and written communication abilities
- Proficiency in basic computer applications (Microsoft Office Suite)
- Ability to work effectively in a fast-paced environment
- Strong organisational and multitasking skills
- Problem-solving capabilities and a proactive approach
- A positive attitude and a professional demeanour
Preferred Qualifications
- Previous experience in a hotel reception or front-of-house role
- Familiarity with hotel property management systems (PMS)
- Knowledge of the local Lewisham area and London attractions
- Ability to speak multiple languages is a plus
- Experience handling cash and card payments
Perks & Benefits
- Competitive salary and benefits package
- Comprehensive training and development programs
- Opportunities for career progression within Premier Inn and Whitbread PLC
- Employee discount schemes across Whitbread brands (hotels and restaurants)
- Pension scheme
- Access to an employee assistance program
- Uniform provided
- Friendly and supportive team environment
How to Apply
To apply for this exciting Reception Host position at Premier Inn Lewisham, please click on the application link below. We look forward to receiving your application and learning more about your passion for hospitality.