About Company
Qantas Airways, a global leader in aviation, has been connecting people and places for over a century. Known for its unwavering commitment to safety, pioneering innovation, and exceptional customer service, Qantas operates an extensive network across Australia and internationally. As ‘The Spirit of Australia,’ we pride ourselves on our rich heritage, adoption of cutting-edge technology, and a vibrant culture that champions diversity and continuous professional growth. Joining Qantas means becoming an integral part of a forward-thinking team dedicated to excellence, ensuring seamless travel experiences and operational efficiency through robust technological solutions. We believe in empowering our employees and fostering an environment where talent can truly thrive, contributing significantly to our continued success in the dynamic and ever-evolving world of aviation.
Job Description
We are actively seeking a dedicated and technically proficient IT Support Specialist to join our team in Downtown Statesboro. This critical role is instrumental in ensuring the smooth operation of our local IT infrastructure and providing comprehensive, timely technical assistance to our valued staff. The successful candidate will serve as the primary point of contact for all IT-related inquiries and issues, spanning a wide range from hardware and software troubleshooting to critical network connectivity concerns and general end-user support. You will play a pivotal role in maintaining the reliability and security of our systems, thereby ensuring our team is equipped with the necessary tools to perform their duties efficiently and effectively. This position demands a proactive, detail-oriented problem-solver with excellent communication skills, capable of working both independently and collaboratively as part of a broader IT network. You will be instrumental in upholding Qantas’s high standards of operational excellence through your timely and effective IT support, directly contributing to our mission of connecting people and communities worldwide. If you thrive in a dynamic, fast-paced environment and are passionate about leveraging technology to deliver superior service, this is an excellent opportunity to advance your career with a world-renowned airline.
Key Responsibilities
- Provide prompt first-line technical support to end-users via phone, email, or in-person for hardware, software, and network-related issues.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment, ensuring optimal performance.
- Diagnose and resolve operating system (Windows, macOS) and application software problems, including the full Microsoft Office 365 suite.
- Assist with network connectivity issues, including Wi-Fi access, basic LAN troubleshooting, and VPN client support.
- Manage user accounts, permissions, and access rights within Active Directory and other relevant enterprise systems.
- Document all support activities, resolutions, configurations, and IT processes diligently in the IT service management system.
- Conduct regular system checks, perform preventative maintenance, and implement security updates to ensure optimal performance and security.
- Assist with IT asset management, including accurate inventory tracking, efficient deployment, and secure decommissioning of equipment.
- Provide essential training to users on new software or hardware functionalities, and promote best practices for IT security and data handling.
Required Skills
- Proficiency in supporting Windows (10/11) and macOS operating systems.
- Strong functional knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
- Familiarity with fundamental networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration).
- Excellent problem-solving, diagnostic, and analytical skills to resolve complex technical issues.
- Outstanding verbal and written communication, and interpersonal abilities to interact with diverse users.
- Demonstrated ability to efficiently diagnose and resolve hardware and software issues.
- Prior experience utilizing IT ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Desk).
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a closely related field.
- Relevant industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Proven experience supporting IT environments within a corporate setting with 50+ users.
- Familiarity with cloud-based productivity tools and enterprise resource planning (ERP) applications.
- Prior experience in the aviation, travel, or logistics industry providing IT support.
Perks & Benefits
- Highly competitive salary package and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans for employees and their families.
- Robust 401(k) retirement savings plan with generous company matching contributions.
- Generous paid time off, including federal holidays, vacation, and sick leave.
- Exclusive travel benefits and discounts on flights for employees and eligible family members.
- Significant opportunities for professional development, training, and career advancement within a global organization.
- Access to an employee assistance program (EAP) and various wellness initiatives.
- A dynamic, collaborative, and supportive work environment fostering innovation.
How to Apply
Interested candidates are strongly encouraged to click on the application link below to submit their resume and a compelling cover letter directly through our official Qantas careers portal. Please ensure your application clearly highlights your relevant experience and articulates why you believe you are an ideal fit for Qantas Airways. We meticulously review every application and look forward to learning more about you!