About Company
Qantas Airways, a global leader in aviation, has been connecting people and places for over a century. Known as ‘The Spirit of Australia,’ we pride ourselves on a rich history of innovation, safety, and unparalleled customer service. With a vast network spanning continents, Qantas is dedicated to providing an exceptional travel experience, whether for business or leisure. Our commitment extends beyond the skies, fostering a culture of excellence, teamwork, and continuous improvement for our employees. Joining Qantas means becoming part of a diverse and passionate team that values dedication, embraces challenges, and strives to exceed expectations every day. We believe that our people are our greatest asset, and we invest in their growth and well-being, creating an environment where everyone can thrive. As we continue to expand our presence and enhance our services, we seek individuals who share our passion for service and our dedication to making every customer interaction outstanding. This is an exciting opportunity to contribute to a world-renowned brand and be part of a team that defines the future of travel. We are committed to fostering an inclusive workplace where all employees feel valued and respected.
Job Description
Are you a highly motivated and empathetic individual with a passion for delivering outstanding service? Qantas Airways is seeking enthusiastic Customer Service Representatives to join our dynamic team for an immediate start in Newnan Crossing, Newnan. In this vital role, you will be the first point of contact for our valued passengers, providing comprehensive assistance and ensuring their journey with Qantas is smooth and enjoyable. You will handle inquiries, resolve issues, and provide information across a variety of channels, including phone, email, and potentially in-person interactions, all while upholding the high standards of the Qantas brand. This position requires exceptional communication skills, a proactive approach to problem-solving, and the ability to remain calm and composed in a fast-paced environment. We are looking for individuals who are not just service providers but true brand ambassadors, capable of turning challenges into opportunities to create positive customer experiences. If you thrive on helping others, possess a strong work ethic, and are ready to contribute to a globally recognized airline, we encourage you to apply. This is an immediate start opportunity, requiring you to hit the ground running and quickly become an integral part of our local operations. You will be provided with comprehensive training to equip you with the knowledge and tools necessary to succeed in this exciting and rewarding role, ensuring you have the confidence to address diverse customer needs.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Provide accurate information regarding flight schedules, bookings, baggage, and other Qantas services.
- Resolve customer complaints and issues effectively and efficiently, escalating complex cases when necessary.
- Assist customers with booking modifications, cancellations, and special requests.
- Maintain thorough and accurate records of customer interactions and transactions.
- Educate customers on Qantas policies, procedures, and loyalty programs.
- Collaborate with internal teams to ensure seamless service delivery and problem resolution.
- Uphold Qantas's commitment to safety, security, and exceptional customer experience.
Required Skills
- Minimum 1 year of experience in a customer service role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to customer needs.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency with basic computer applications and customer relationship management (CRM) software.
- Empathetic and patient demeanor with a strong desire to help others.
- High school diploma or equivalent.
Preferred Qualifications
- Experience in the airline or travel industry.
- Bilingual or multilingual skills are a plus.
- Experience with complex booking systems.
- Associate’s or Bachelor’s degree in a related field.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday benefits.
- 401(k) retirement plan with company matching.
- Employee travel benefits and discounts.
- Ongoing professional development and training opportunities.
- Supportive and collaborative team environment.
- Opportunity to work for a globally recognized airline.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly. Please ensure your application highlights your relevant customer service experience and your enthusiasm for joining the Qantas team. We look forward to reviewing your application.