About Company
Hunters Estate Agents is a rapidly growing and award-winning network of independent estate agents with a strong presence across the UK. With a commitment to exceptional customer service and in-depth local knowledge, the Henleaze, Bristol branch prides itself on being a trusted partner for property sales, lettings, and management. We believe in fostering a supportive and professional environment where our team members can thrive, making a tangible difference in the local property market. Joining Hunters means becoming part of a respected brand dedicated to excellence, innovation, and community engagement, offering unparalleled opportunities for career progression and personal development.
Job Description
Are you a highly organised, proactive, and customer-focused property professional with a passion for residential lettings and maintenance? Hunters Estate Agents in Henleaze, Bristol, is seeking an experienced Property Manager to join our dynamic and friendly team. This pivotal role will see you taking the reins of a diverse portfolio of rental properties, ensuring smooth operations from tenancy inception through to exit, while meticulously overseeing all maintenance and repair requirements.
As our Property Manager, you will be the primary point of contact for landlords and tenants alike, building strong relationships based on trust and transparent communication. Your days will be varied, encompassing everything from coordinating routine property inspections and handling reactive maintenance requests with approved contractors, to ensuring full compliance with all relevant housing legislation and mediating tenant queries. We are looking for someone who can expertly balance the needs of both parties, proactively identify potential issues before they escalate, and implement effective solutions with a calm and professional demeanor.
This is more than just a desk job; it requires a hands-on approach, keen attention to detail, and a thorough understanding of the Bristol rental market. You will be instrumental in safeguarding our landlords’ investments and ensuring our tenants enjoy a comfortable, safe, and compliant living experience. If you thrive in a fast-paced environment, possess excellent problem-solving skills, and are dedicated to delivering outstanding service, we invite you to contribute your expertise to a company that values its people and its reputation for quality. This role offers the chance to make a significant impact within a well-established local team, backed by a national network.
Key Responsibilities
- Manage a dedicated portfolio of residential rental properties effectively and efficiently, ensuring tenant satisfaction and landlord profitability.
- Act as the primary point of contact for landlords and tenants regarding all property management and maintenance issues, fostering strong relationships.
- Coordinate and oversee all property maintenance and repair works, liaising with approved contractors and ensuring timely completion within budget.
- Conduct regular property inspections, generate detailed reports, and advise landlords on necessary actions and property improvements.
- Ensure full compliance with all relevant housing legislation, health and safety regulations, and Tenancy Deposit Scheme requirements.
- Manage tenancy renewals, rent reviews, and deposit returns in accordance with legal guidelines and best practice.
- Handle tenant queries, complaints, and disputes professionally and efficiently, aiming for amicable resolutions.
- Process invoices, manage utility transfers, and oversee financial aspects related to property maintenance.
- Maintain accurate and up-to-date property records, tenancy agreements, and all relevant documentation.
- Contribute to the continuous improvement of property management processes and actively seek opportunities to enhance client satisfaction.
Required Skills
- Proven experience (minimum 3 years) in residential property management, particularly in rentals and maintenance.
- Comprehensive knowledge of UK housing legislation (e.g., Landlord and Tenant Act, Housing Act 2004) and property regulations.
- Exceptional organisational and time management abilities, with a keen eye for detail and the capacity to multitask.
- Strong communication and interpersonal skills, both written and verbal, for effective client and tenant interaction.
- Proficiency in property management software (e.g., Alto, Reapit, Jupix or similar industry-standard platforms).
- Ability to work independently, manage a demanding workload, and prioritise tasks effectively.
- Full UK Driving License and access to a reliable car for regular property visits.
- Excellent problem-solving, negotiation, and mediation skills.
Preferred Qualifications
- ARLA Propertymark Level 3 Award in Residential Lettings and Property Management (or equivalent industry qualification).
- Experience with conflict resolution and mediating tenant-landlord disputes.
- Local knowledge of the Bristol property market, especially Henleaze and surrounding areas.
- Prior experience with property management accounting software.
- A track record of exceeding client expectations and achieving high retention rates.
Perks & Benefits
- Competitive annual salary and a performance-related bonus scheme.
- Generous holiday allowance, increasing with length of service.
- Company pension scheme to help you plan for your future.
- Ongoing professional development, training, and support for industry qualifications.
- A supportive and collaborative team environment in a dynamic local office.
- Opportunity to work with a reputable and expanding national brand with strong local roots.
- Mileage reimbursement for business travel.
- Employee discount schemes on various products and services.
How to Apply
If you are ready to take on this exciting challenge and become an integral part of our Henleaze team, we encourage you to apply today! Please click on the application link below to submit your CV and a comprehensive covering letter detailing your relevant experience, key achievements, and why you are the ideal candidate for this Property Manager role. We look forward to hearing from you.