PepsiCo Customer Service – Work From Home

🏢 PepsiCo📍 Greater Sudbury, Ontario💼 Full-Time💻 Remote🏭 Food and Beverage💰 20.00 - 25.00 per hour

About Company

At PepsiCo, we believe in the power of our people to drive our global success. We are a world leader in convenient foods and beverages, with a portfolio that includes iconic brands like Lay’s, Doritos, Pepsi, Gatorade, Quaker, and Tropicana. Our commitment extends beyond our products to fostering a diverse and inclusive workplace where every individual can thrive. We are dedicated to delivering sustainable long-term growth and are constantly innovating to meet the evolving tastes and needs of our consumers. Join our dynamic team and become part of a company that is shaping the future of food and beverages, making a positive impact on the communities we serve.

Job Description

Are you a highly motivated individual with a passion for helping others? Do you excel in a fast-paced environment and have a knack for problem-solving? PepsiCo is looking for an enthusiastic and dedicated Customer Service Representative to join our team, working remotely from the comfort of your home in Greater Sudbury, Ontario. In this pivotal role, you will be the friendly voice of PepsiCo, providing exceptional support and service to our valued customers. You will handle inquiries, resolve issues, and ensure a positive experience for every interaction. This is more than just a customer service job; it’s an opportunity to build a career with a global leader, contribute to our brand’s reputation, and grow professionally within a supportive and innovative culture. We are committed to providing you with the tools, training, and support needed to succeed in this remote environment. If you’re ready to make a significant impact from your home office, we encourage you to apply!

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and solutions.
  • Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate internal teams when necessary.
  • Document all customer interactions and transactions accurately in the company's CRM system.
  • Maintain a comprehensive understanding of PepsiCo's products, services, and policies to effectively assist customers.
  • Collaborate with other departments to ensure seamless customer experiences and efficient issue resolution.
  • Proactively identify opportunities to improve customer satisfaction and contribute to a positive brand image.
  • Adhere to all company guidelines, policies, and procedures, including those specific to remote work.
  • Participate in ongoing training and development programs to enhance product knowledge and customer service skills.

Required Skills

  • Minimum of 1 year of experience in a customer service role, preferably in a remote setting.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and a customer-centric approach.
  • Proficiency with common office software (e.g., Microsoft Office Suite) and comfort with learning new CRM systems.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Reliable high-speed internet connection and a dedicated, quiet home workspace.
  • High school diploma or equivalent.

Preferred Qualifications

  • Previous experience in the food and beverage industry.
  • Familiarity with Salesforce or similar CRM platforms.
  • A post-secondary education in a relevant field.
  • Bilingualism (English/French) is considered an asset.

Perks & Benefits

  • Competitive hourly wage with opportunities for performance-based incentives.
  • Comprehensive health and dental benefits package.
  • Paid time off and holiday pay.
  • Opportunities for career growth and professional development within a global organization.
  • Employee discount programs on PepsiCo products.
  • Flexible work-from-home schedule supporting work-life balance.
  • Access to a supportive team culture and ongoing training resources.
  • Contribution to a global company with iconic brands.

How to Apply

If you are eager to contribute your skills to a leading global company and thrive in a remote work environment, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter, outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.

Apply Now

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