About Company
MTM, Inc. is a leading healthcare company dedicated to providing non-emergency medical transportation (NEMT) services nationwide. We collaborate with health plans, state and local governments, and healthcare providers to ensure that individuals have access to the vital medical care they need, regardless of transportation barriers. Our mission is to remove community barriers to health, and our team of dedicated professionals is at the heart of making this happen every day. In Nashville, we are committed to serving the local community with reliable, safe, and compassionate transportation, ensuring members can attend their appointments and improve their overall health outcomes. We pride ourselves on a supportive work environment, robust training, and a culture that values service and respect.
Job Description
Are you a compassionate and reliable individual with a passion for helping others? MTM, Inc. in Nashville, TN, is actively seeking dedicated Patient Transport Drivers to join our growing team. This is an immediate hiring opportunity for individuals who are committed to providing safe, timely, and courteous non-emergency medical transportation to our members. As a Patient Transport Driver, you will be the face of MTM, playing a crucial role in ensuring that individuals with varying medical needs get to and from their scheduled appointments, including doctor’s visits, therapy sessions, and dialysis treatments. You will operate company vehicles, ensuring they are maintained to high safety standards, and provide exceptional customer service to every passenger. This role requires meticulous attention to detail, strong communication skills, and the ability to handle sensitive situations with empathy and professionalism. If you are looking for a rewarding career where you can make a tangible difference in people’s lives while being part of a supportive and essential service, we encourage you to apply today. Your reliability directly impacts our members’ ability to access healthcare, making this position incredibly vital to the Nashville community.
Key Responsibilities
- Safely operate company vehicles (sedans, vans, or accessible vehicles) to transport members to and from medical appointments and other designated locations.
- Adhere strictly to all traffic laws, company policies, and safety regulations.
- Assist members with entering and exiting the vehicle, including those with mobility challenges or using wheelchairs, ensuring their comfort and safety.
- Maintain a professional demeanor and provide compassionate customer service to all passengers.
- Ensure timely arrival at pick-up and drop-off locations, managing routes efficiently.
- Conduct pre-trip and post-trip vehicle inspections, reporting any maintenance issues or damage promptly.
- Maintain cleanliness and orderliness of the company vehicle.
- Accurately complete all necessary trip logs, vehicle checklists, and incident reports.
- Communicate effectively with dispatch, supervisors, and members regarding schedules, delays, or unforeseen circumstances.
- Uphold patient confidentiality and privacy in accordance with HIPAA guidelines.
- Attend all mandatory training sessions and safety meetings.
Required Skills
- Valid Tennessee Driver's License with a clean driving record for at least three consecutive years.
- Minimum of 21 years of age.
- Ability to pass a comprehensive background check and drug screening.
- Excellent communication and interpersonal skills, with a compassionate and patient demeanor.
- Strong geographical knowledge of Nashville and surrounding areas.
- Ability to operate GPS devices and navigation systems efficiently.
- Physical ability to assist members, including lifting and securing wheelchairs (up to 50 lbs unassisted, more with assistance).
- Punctual and reliable with a strong work ethic.
- High school diploma or GED equivalent.
Preferred Qualifications
- Previous experience in patient transport, paratransit, or a similar customer service driving role.
- CPR and First Aid certification.
- Experience working with diverse populations, including individuals with disabilities or specific medical needs.
- Knowledge of HIPAA regulations and patient privacy standards.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Life insurance and disability coverage.
- Paid training and ongoing professional development.
- Company-provided vehicles, fuel, and maintenance.
- A supportive and collaborative team environment.
- Opportunity to make a meaningful difference in your community.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your driving experience, customer service skills, and any relevant certifications. We look forward to reviewing your application and potentially welcoming you to the MTM, Inc. team in Nashville!