About Company
Medicover Kórház és Klinika is a leading private healthcare provider in Hungary, dedicated to delivering comprehensive, high-quality medical services with a patient-centric approach. With state-of-the-art facilities, advanced technology, and a team of highly skilled medical professionals, we are committed to ensuring the well-being and satisfaction of every patient. Our services range from general practice and specialized consultations to advanced diagnostics and surgical procedures. At Medicover, we believe in creating a supportive and professional environment where both our patients and our team members feel valued and respected. We are constantly striving to innovate and improve, offering cutting-edge treatments and personalized care. Join our team and become a part of an organization that makes a tangible difference in people’s lives every day, contributing to a healthier community.
Job Description
Are you a highly organized, empathetic, and detail-oriented individual looking to start your career in the healthcare sector? Medicover Kórház és Klinika is seeking a proactive and enthusiastic Patient Coordinator to join our vibrant team in Budapest. This is an excellent entry-level opportunity for individuals with no prior experience in a medical setting, as we believe in fostering talent and providing comprehensive training. As a Patient Coordinator, you will be the first point of contact for our patients, playing a crucial role in shaping their experience from the moment they walk through our doors or contact us. You will be responsible for ensuring smooth patient flow, efficient scheduling, and accurate record-keeping, all while maintaining a warm, professional, and reassuring demeanor. If you are passionate about helping others, possess exceptional communication skills, and are eager to learn in a fast-paced medical environment, we encourage you to apply. This role offers a unique chance to grow within a prestigious healthcare organization and contribute directly to the highest standards of patient care.
Key Responsibilities
- Greet patients warmly upon arrival, assist with registration, and guide them through their visit.
- Schedule and confirm appointments efficiently, managing the clinic's calendar and optimizing patient flow.
- Answer incoming calls, respond to emails, and address patient inquiries with professionalism and clarity.
- Maintain accurate and confidential patient records, ensuring all necessary documentation is complete.
- Coordinate with doctors, nurses, and other medical staff to facilitate patient care and smooth operations.
- Process payments and handle billing inquiries, explaining procedures and options to patients.
- Prepare patient rooms and ensure a clean, comfortable, and organized waiting area.
- Provide information about Medicover's services, policies, and procedures to patients and their families.
- Handle patient complaints or concerns with empathy and direct them to the appropriate personnel when necessary.
- Perform general administrative tasks, including filing, data entry, and managing office supplies.
Required Skills
- Exceptional verbal and written communication skills in Hungarian and English.
- Strong interpersonal skills with a patient-first approach.
- Excellent organizational and multitasking abilities.
- High level of attention to detail and accuracy.
- Basic computer proficiency (Microsoft Office Suite, email, calendar software).
- Ability to maintain composure and professionalism in a fast-paced environment.
- Empathetic and compassionate demeanor.
- Strong problem-solving skills and a proactive attitude.
- Willingness to learn and adapt to new procedures and technologies.
Preferred Qualifications
- High school diploma or equivalent.
- Any prior experience in customer service or a client-facing role (even outside of healthcare).
- Familiarity with medical terminology (a plus, but not required).
- Experience with scheduling software or electronic health records (EHR) systems.
Perks & Benefits
- Competitive salary package and performance bonuses.
- Comprehensive private health insurance coverage for you and your family.
- Opportunities for professional development and continuous learning within the healthcare sector.
- A supportive and collaborative work environment.
- Modern, state-of-the-art medical facilities.
- Employee discounts on Medicover services.
- Regular team-building events and social activities.
- Paid time off and public holidays.
- Contribution to a meaningful mission of improving health and well-being.
How to Apply
If you are eager to embark on a rewarding career in healthcare and meet the qualifications listed above, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter detailing your interest in this position and why you believe you’d be a great fit for Medicover. We look forward to reviewing your application!