About Company
Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and legal services. With a network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Our presence in Poland is robust, with a commitment to fostering innovation, supporting our clients with expert solutions, and nurturing a diverse and inclusive workplace. We believe in empowering our people to make a significant impact.
Job Description
Are you passionate about problem-solving and eager to assist others in navigating the complexities of tax regulations and software? Deloitte Polska is seeking enthusiastic and detail-oriented individuals to join our team as Part-Time Tax Software Support Specialists. This is a unique opportunity to contribute to a world-renowned professional services firm from the comfort of your home, offering the flexibility of a ‘Working Solutions’ model. In this remote role, you will be the first point of contact for our clients and internal teams requiring assistance with various tax software applications. Your primary responsibility will be to provide exceptional technical support, troubleshoot issues, and guide users through software functionalities and tax-related entries. This position is ideal for someone looking to balance professional growth with personal commitments, offering flexible hours that adapt to your lifestyle. You will play a crucial role in ensuring our clients experience seamless operations, contributing directly to their success and our reputation for excellence. Join us and become an integral part of a team dedicated to delivering clarity and confidence in tax matters.
Key Responsibilities
- Provide front-line technical support via phone, email, and chat for tax software users, addressing inquiries related to installation, functionality, and data entry.
- Diagnose and troubleshoot software issues, escalating complex problems to senior support or development teams as necessary.
- Guide users through step-by-step solutions, helping them to effectively utilize tax software features for various tax forms and scenarios.
- Document all support interactions, resolutions, and common issues in the designated tracking system with accuracy and detail.
- Stay updated on the latest tax laws, software updates, and product changes to provide accurate and relevant support.
- Assist in creating and updating knowledge base articles, FAQs, and user guides to enhance self-service resources.
- Collaborate with internal teams to identify trends, report recurring problems, and suggest improvements for software and support processes.
Required Skills
- Proficiency in basic computer troubleshooting and software navigation.
- Excellent verbal and written communication skills in English and Polish (C1 or higher).
- Strong analytical and problem-solving abilities with a keen eye for detail.
- Ability to work independently and manage time effectively in a remote setting.
- Prior experience in a customer service or technical support role.
- Familiarity with tax concepts and basic accounting principles.
Preferred Qualifications
- Previous experience with tax preparation software (e.g., PIT, CIT, VAT software).
- A degree or coursework in Accounting, Finance, Business Administration, or a related field.
- Experience in a remote work environment.
- Understanding of Polish tax regulations and reporting requirements.
Perks & Benefits
- Flexible part-time working hours tailored to your schedule.
- Opportunity to work remotely from anywhere in Poland.
- Access to comprehensive training and development programs.
- A supportive and collaborative team environment.
- Exposure to cutting-edge tax software and professional practices.
- Potential for long-term career growth within a global organization.
How to Apply
If you are eager to contribute your skills to a dynamic and global team, we encourage you to apply! Please click on the application link below to submit your resume and cover letter directly through Deloitte Polska’s career portal. We look forward to reviewing your application and learning how your expertise can benefit our team.