About Company
SYKES, a Concentrix + Webhelp company, is a global leader in providing comprehensive customer experience (CX) solutions. With a rich history of over 40 years, SYKES built its reputation on delivering exceptional customer service and technical support across various industries. Today, as part of Concentrix + Webhelp, we leverage our combined expertise, innovative technology, and a dedicated global workforce to redefine the future of customer engagement. Our mission is to help the world’s best brands deliver unparalleled experiences, creating lasting relationships with their customers. We believe in fostering a diverse, inclusive, and supportive environment where our employees can thrive, learn, and grow. Joining us means becoming part of a dynamic team committed to excellence and making a real impact on millions of customers worldwide. We pride ourselves on our continuous learning culture, offering extensive training and development programs to empower our talent, regardless of their prior experience. At Concentrix + Webhelp (formerly SYKES), you’re not just taking a job; you’re starting a career journey with endless possibilities.
Job Description
Are you looking for an exciting opportunity to kickstart your career in customer service? SYKES, a Concentrix + Webhelp company, is seeking enthusiastic and motivated individuals to join our team as Part-Time Call Center Agents in Sweden. This is a fantastic entry-level position designed for those with ‘No Experience Required’ – we provide all the training you need to succeed! As a Part-Time Call Center Agent, you will be the friendly voice of our clients, assisting customers with a variety of inquiries, providing solutions, and ensuring their satisfaction. You’ll be working remotely from your home within Sweden, connecting with customers over the phone, email, or chat. This role offers incredible flexibility, making it perfect for students, parents, or anyone looking to balance work with other commitments. We value empathy, a positive attitude, and a genuine desire to help others. You’ll gain invaluable communication skills, problem-solving abilities, and a deep understanding of customer care that will serve as a strong foundation for any future career path. Our comprehensive training program will equip you with the knowledge and tools necessary to confidently handle customer interactions, troubleshoot issues, and navigate our systems. We are committed to your success and provide ongoing support, coaching, and opportunities for professional growth within our global organization. If you’re eager to learn, love helping people, and are ready to contribute to a world-class customer experience team, we encourage you to apply!
Key Responsibilities
- Handle inbound customer inquiries efficiently and professionally via phone, email, and/or chat.
- Provide accurate information and solutions to customer questions and concerns.
- Troubleshoot and resolve customer issues, escalating complex cases when necessary.
- Document all customer interactions accurately in our customer relationship management (CRM) system.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Continuously learn and adapt to new product knowledge and service updates.
- Collaborate with team members and supervisors to ensure a seamless customer experience.
Required Skills
- Fluent in Swedish (verbal and written) and proficient in English.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Strong listening skills and a patient, empathetic approach.
- Ability to learn quickly and adapt to new information and technologies.
- Reliable internet connection and a quiet home workspace for remote work.
- Positive attitude and a strong desire to help others.
Preferred Qualifications
- Previous customer service experience (even informal, e.g., volunteer work, retail, hospitality).
- Familiarity with CRM software or similar customer service tools.
- High school diploma or equivalent; higher education is a plus.
- Ability to work independently and as part of a virtual team.
- Proven track record of reliability and punctuality.
Perks & Benefits
- Flexible part-time working hours to suit your lifestyle.
- Comprehensive paid training program – no experience necessary!
- Opportunity to work remotely from anywhere within Sweden.
- Supportive and inclusive team environment.
- Opportunities for career growth and advancement within a global company.
- Access to a wealth of online learning resources and development programs.
- Competitive hourly compensation.
- Potential for performance-based incentives.
How to Apply
Ready to launch your career in customer service? We invite you to become a valued member of our SYKES (a Concentrix + Webhelp company) team! To apply, please click on the application link below. Be sure to highlight your excellent Swedish language skills and your enthusiasm for customer service. We look forward to reviewing your application!